Installation Technician I

ITW • West Chester, OH

5d

About The Position

Hobart Service, an Illinois Tool Works Company, provides commercial food equipment service solutions and employs more than 1,700 associates nationwide. The Installation Technician I supports the installation, delivery, inspection, and basic maintenance of commercial food equipment at customer sites. The role works with Service Technicians and branch employees, provides courteous customer service, and follows company safety guidelines and procedures. Duties may vary based on the scope and complexity of assignments and the employee’s experience. The position requires flexible scheduling, overtime, extended driving days, and travel as needed.

Requirements

• High school diploma or GED and 1–2 years of experience in a related field.
• Ability to work safely with mechanical and electrical equipment and familiarity with safely moving tools and equipment.
• Basic knowledge of welding, hydraulics, and/or electrical systems.
• Basic understanding of mechanical troubleshooting.
• Basic knowledge of CO₂ and Freon systems, plumbing, and soldering.
• Strong customer service skills, including the ability to resolve customer concerns.
• Ability to manage expense reports and travel-related documentation.
• Valid driver’s license with an acceptable driving record.
• Ability to read and interpret standard service manuals and mechanical diagrams.
• Basic math skills, including arithmetic, percentages, and measurement conversions.
• Basic working knowledge of Windows applications and Microsoft Office programs such as Word and Excel.
• Ability to communicate orally with people inside and outside the organization, including using crisis and conflict resolution skills.
• Ability to prioritize and manage concurrent work, adjust priorities, work accurately, and meet productivity standards.
• Ability to work independently, stay accountable, take direction, and collaborate effectively.

Nice To Haves

• Willingness to grow into a Service/Repair Technician role.

Responsibilities

• Assist with installation, assembly, inspection, and basic maintenance of commercial food equipment.
• Uncrate, move, and position equipment safely at customer sites.
• Inspect equipment for proper operation and report issues.
• Drive service and delivery trucks to deliver or pick up equipment using lift-gate systems.
• Assist Service Technicians and branch employees with installation and service activities.
• Provide courteous customer service and address basic customer questions or concerns.
• Follow safety guidelines, company policies, and procedures; complete required safety training.
• Manage expense reports and travel-related documentation.
• Maintain tools, equipment, and vehicle appearance.
• Perform periodic visual safety inspections of vehicles and equipment, report defects, and remove unsafe items from service until repaired or replaced.
• Compile and summarize information for supervisors or branch managers, including equipment, contract, and water-treatment leads.
• Prioritize workload and concurrent tasks to complete work accurately and efficiently.
• Meet productivity standards and complete assigned work in a timely manner.
• Take direction from senior technicians and management and contribute to a collaborative team.
• Work flexible hours, including overtime, extended driving days, nights, weekends, and travel as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED