Installation Supervisor-Central Office Technician

Pencor Services•Palmerton, PA

13d•$60,000 - $80,000

About The Position

Palmerton Telephone is seeking an Installation Supervisor-Central Office Technician to directly manage, train, and coordinate unit installer and repair technicians. The position requires knowledge of network operations, familiarity with developments in voice and data communications, problem-solving ability, and effective communication skills. The role follows a Monday–Friday, 8:00 a.m.–5:00 p.m. schedule, with on-call work and work outside normal business hours as needed. The supervisor must accommodate a flexible schedule that may include rotation across first, second, and third shifts, as well as weekends and holidays. The role supports central office and remote-station operations, installation and maintenance of voice and data equipment and services, quality testing, inventory and records management, and coordination with employees, other telecommunications companies, vendors, and subcontractors. The position also involves setting installation work standards, reviewing technician activity and work performance, addressing system issues, and communicating actual or potential issues to upper management. The position is based in Pennsylvania and requires an established Pennsylvania residence and a valid Pennsylvania driver's license with a good driving record.

Requirements

High school diploma or GED.
Established residency in Pennsylvania.
Valid Pennsylvania driver's license and a good driving record.
Two to three years of experience in Tap to House work.
Two to three years of experience in telecommunications.
Experience installing and troubleshooting voice and data services.
Experience with surveys and locates.
Computer proficiency.
Knowledge of broadband architecture.
Knowledge of fiber design, splicing, and troubleshooting.
Knowledge of OSHA, NEC, and NECS codes.
Knowledge of SONET and XGS-PON.
Knowledge of translations, routing tables, and trunk groups.
Knowledge of Centrex, PRI’s, DSI’s, DSO’s, Special Circuits, CLI, LAN, and WAN services.
Knowledge of electronics and basic electricity.
Excellent customer service, communication, computer and technology, project management, and time management skills.
Strong problem-identification and resolution skills.
Ability to understand power supply maintenance, troubleshooting, or replacement.
Ability to understand test equipment and troubleshooting programs.
Ability to comply with safety regulations, including vehicle safety and work practices.
Ability to keep accurate inventory data, enforce company policies, monitor employees, and review work performance.
Ability to establish and manage priorities and recognize and complete necessary tasks.
Ability to install and maintain voice and data equipment and learn, install, and maintain new technology.
Ability to be dependable, multitask, pay attention to detail, and work effectively and professionally in a team environment.
Ability to handle phone calls calmly and professionally in all circumstances.
Ability to work on call and outside normal business hours when needed.
Ability to work a flexible schedule, including rotating first, second, and third shifts and weekends and holidays as required.

Nice To Haves

Associate degree in Electronics.
Previous supervisor experience.
Experience with NORTEL/Ribbon.
Familiarity with the local area.
Knowledge of Microsoft Office programs, including Outlook, Word, and Excel.

Responsibilities

Directly manage, train, and coordinate the activities of unit installer and repair technicians.
Control inventory and maintain accurate inventory data.
Monitor, maintain, test, and troubleshoot network designs.
Install and maintain hardware, software, equipment, and services according to company needs and requirements.
Maintain professional relationships among employees and help resolve system issues in collaboration with staff.
Maintain up-to-date knowledge of transmission equipment.
Set standards for the scope of work for commercial and residential installations.
Maintain work orders, service orders, and company property records.
Review activity logs, identify issues, and resolve them promptly.
Troubleshoot and clear alarms in the Central Office and remote stations.
Replace faulty hardware and write repair tickets according to department procedures.
Evaluate and install software upgrades as directed by the Director of Network Operations.
Conduct rigorous quality-of-service testing for software upgrades and circuits and equipment.
Work with other telecommunications companies, vendors, and subcontractors.
Inform upper management of existing or potential problems and issues.
Monitor employees, review work performance, enforce company policies, and manage priorities.
Perform other duties as requested by the Director of Network Operations.