Installation Supervisor-Central Office Technician

Pencor Services•Palmerton, PA

12d

About The Position

Palmerton Telephone is hiring an Installation Supervisor-Central Office Technician to directly manage, train, and coordinate unit installer and repair technicians. The role requires knowledge of network operations and current voice and data communications, along with strong problem-solving and communication skills. The regular schedule is Monday through Friday, 8 a.m. to 5 p.m., with on-call duties and work outside normal business hours as needed. The position also requires flexibility to accommodate rotating first-, second-, and third-shift schedules, including weekends and holidays as required. The supervisor oversees installation and maintenance work for voice and data equipment and services, central office and remote station systems, and related records and inventory. The role includes testing and troubleshooting network designs, circuits, equipment, alarms, and software upgrades; coordinating with employees, telecommunications companies, vendors, and subcontractors; and informing upper management of existing or potential issues. The position is based in Pennsylvania and requires an established Pennsylvania residency and a valid Pennsylvania driver's license with a good driving record.

Requirements

High school diploma or GED.
Established residency in Pennsylvania.
Valid Pennsylvania driver's license and good driving record.
Two to three years of experience in Tap to House work.
Two to three years of telecommunications experience.
Experience installing and troubleshooting voice and data services.
Experience with surveys and locates.
Computer proficiency.
Knowledge of broadband architecture.
Knowledge of fiber design, splicing, and troubleshooting.
Knowledge of OSHA, NEC, and NECS codes.
Knowledge of SONET and XGS-PON.
Excellent customer service skills.
Knowledge of translations, routing tables, and trunk groups.
Knowledge of Centrex, PRI’s, DSI’s, DSO’s, special circuits, CLI, LAN, and WAN services.
Knowledge of electronics and basic electricity.
Excellent computer and technology skills.
Excellent oral and written communication skills.
Excellent project management and time management skills.
Strong problem identification and resolution skills.
Ability to understand power supply maintenance, troubleshooting, or replacement.
Ability to understand test equipment and troubleshooting programs.
Ability to comply with safety regulations, including vehicle safety and work practices.
Ability to enforce company policies, monitor employees, and review work performance.
Ability to establish and manage priorities and recognize tasks that need to be completed.
Ability to install and maintain voice and data equipment and learn, install, and maintain new technology.
Ability to use neat penmanship.
Dependability and reliability; ability to multitask and be detail-oriented.
Ability to work effectively and professionally in a team environment.
Ability to handle phone calls calmly and professionally in all circumstances.
Ability to work a flexible rotating first-, second-, and third-shift schedule, including weekends and holidays as required, and to be on call or work outside normal business hours when needed.

Nice To Haves

Associate degree in Electronics preferred.
Previous supervisor experience is a plus.
Experience with NORTEL/Ribbon preferred.
Familiarity with the local area is helpful.
Knowledge of Microsoft Office programs, including Outlook, Word, and Excel, preferred.

Responsibilities

Directly manage, train, and coordinate unit installer and repair technicians.
Control inventory and maintain accurate inventory data.
Monitor, maintain, test, and troubleshoot network designs.
Install and maintain hardware, software, equipment, and services according to company needs and requirements.
Maintain courteous, professional relationships with employees and help resolve system issues in coordination with staff.
Maintain up-to-date knowledge of transmission equipment.
Set standards for the scope of work in commercial and residential installations.
Maintain work orders, service orders, and company property records.
Review activity logs, identify issues, and resolve them promptly.
Troubleshoot and clear alarms in the Central Office and remote stations.
Replace faulty hardware and write repair tickets according to department procedures.
Evaluate and install software upgrades as directed by the Director of Network Operations.
Conduct rigorous testing to ensure service quality for software upgrades and all types of circuits and equipment.
Work with other telecommunications companies, vendors, and subcontractors.
Inform upper management of existing or potential problems or issues.
Perform other duties as requested by the Director of Network Operations.