Installation Service Manager

US LBM•Nashville, TN

20d

About The Position

SouthEnd Exteriors is seeking an Installation Service Manager to oversee siding installation and service operations. The role manages a team of Siding Install and Service Technicians, Leads, and Supervisors, and is responsible for ensuring installation and service work is completed efficiently and in accordance with safety, quality, and productivity standards. The manager plans and oversees projects, addresses customer concerns, reviews project documentation, and manages a team of 10 or more direct and indirect associates, including hiring and termination decisions, goal setting, communication, performance feedback, and budget accountability. SouthEnd Exteriors has operated for almost 20 years and has nine locations across North Carolina, South Carolina, Tennessee, and Georgia. The company’s motto is “DO THE RIGHT THING,” and it aims to provide customers with an exceptional experience at every touch point. The role requires travel as needed and a commitment to workplace safety and company policies.

Requirements

High school diploma or GED required.
At least 5 years of siding installation or service experience required.
Ability to read and use a measuring tape and other tools required for installation.
Good interpersonal, verbal, and written communication skills.
Ability to provide and follow detailed instructions.
Strong teamwork and customer relationship skills.
Demonstrated leadership, including mentoring and training others, safety committee engagement, and participation in US1 Continuous Improvement Projects.
Willingness to travel as needed.

Responsibilities

Plan, schedule, and oversee all phases of siding installation and service projects.
Manage installation and service crews, ensuring adherence to safety, quality, and productivity standards.
Track time and materials for each installation project as required.
Promptly address and resolve customer concerns.
Maintain awareness of the work environment to produce error-free and damage-free results.
Review and approve project documentation, work orders, and completion reports.
Manage a team of 10 or more direct and indirect associates, including hiring and termination decisions, setting goals, communicating expectations, providing performance feedback, and overseeing budget accountability.
Perform other duties as assigned.
Comply with all company policies and standards.
Adhere to the company’s commitment to workplace safety.
Mentor new associates, train others, engage with the safety committee, and participate in US1 Continuous Improvement Projects.
Travel as needed.