Installation Manager

Bath Concepts Independent Dealers•East Troy, WI

2d•$30,000 - $54,000

About The Position

European Remodeling and Design is seeking an experienced Installation Manager to oversee bath and shower remodeling installation operations in the East Troy, Wisconsin market and surrounding areas. This hands-on leadership role manages installation crews and subcontractors, coordinates project schedules, maintains quality standards, and ensures customers receive a positive remodeling experience from start to finish. The role calls for a background in construction management, residential remodeling, installation processes, team leadership, and customer service. The manager also supports field teams with hands-on problem-solving and helps improve operational performance.

Requirements

At least 5 years of experience in residential construction, remodeling, or installation management.
Previous leadership or supervisory experience.
Strong organizational and project management skills.
Excellent communication and customer service abilities.
Ability to read and interpret contracts, work orders, and installation plans.
Valid driver's license with a clean driving record.
Proficiency with computers, scheduling software, and CRM systems.

Nice To Haves

Experience with acrylic bath and shower systems.
Plumbing experience or knowledge.
Warehouse or inventory management experience.
Previous experience in home improvement or remodeling industries.

Responsibilities

Schedule and oversee bath and shower remodeling installations.
Manage the daily operations of installation teams and subcontractors.
Ensure projects are completed on time, within budget, and to company quality standards.
Review customer contracts and coordinate product ordering and delivery schedules.
Monitor warehouse inventory and maintain supplier and vendor relationships.
Conduct job-site inspections and quality assurance checks.
Resolve installation issues, customer concerns, and service-related requests.
Maintain accurate CRM records, permits, project documentation, and completion reports.
Follow up with customers to confirm satisfaction and gather referrals and online reviews.
Assist with recruiting, hiring, onboarding, and training installation staff.
Manage installer schedules, time-off requests, and workload balancing.
Review job costs, installation metrics, and operational performance to identify improvement opportunities.
Enforce safety policies, company procedures, and industry best practices.
Support field teams with hands-on problem-solving when needed.