Installation manager
About The Position
Rite Rug is hiring an Installation Manager to oversee day-to-day flooring installation operations. The role manages installer scheduling, job readiness, customer communication, subcontractor relationships, and installation quality. It ensures installations are completed efficiently, accurately, and on schedule while providing a strong customer experience and supporting company profitability and operational goals. The manager coordinates installation crews and schedules, reviews job requirements with installers, monitors progress, and resolves scheduling or job challenges. The role also maintains relationships with subcontractors, communicates with homeowners, coordinates with internal teams on materials and job readiness, monitors workmanship and safety, and maintains installation records and documentation. The position is full-time, based in Omaha, Nebraska, with a stated salary range of $52,000 to $55,000 per year, based on experience.
Requirements
- High school diploma or GED required.
- Minimum of 3 years of experience in flooring, construction, installation management, or a related field preferred.
- Excellent organizational, communication, and problem-solving skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Strong customer service and conflict-resolution abilities.
- Ability to work independently and make sound decisions.
- Proficiency with scheduling software, Microsoft Office, and business systems.
- Ability to build effective relationships with customers, installers, subcontractors, and internal teams.
Nice To Haves
- Previous experience coordinating installers, subcontractors, or field personnel preferred.
- Strong knowledge of flooring products and installation processes is highly preferred.
- At least 3 years of experience in flooring, construction, installation management, or a related field is preferred.
Responsibilities
- Manage daily work assignments for installation crews according to skills, availability, job requirements, and workload.
- Maintain the installation schedule approximately one week in advance and adjust it as needed to support efficiency and customer satisfaction.
- Review work orders, job specifications, layouts, materials, and installation requirements with installers before work begins.
- Communicate daily and upcoming installation schedules with installers, subcontractors, warehouse personnel, and internal departments.
- Monitor installation progress and address scheduling conflicts, delays, and installation challenges.
- Ensure jobs are ready with required labor, materials, and documentation before installation begins.
- Build and maintain positive relationships with subcontractors.
- Review installer paperwork, completion documents, and pay sheets, and promptly resolve discrepancies.
- Promote professionalism, quality workmanship, safety, and customer service.
- Serve as a primary contact for homeowners regarding installation schedules, arrival times, project expectations, and installation questions.
- Proactively communicate schedule changes, delays, and project concerns to customers.
- Address customer concerns and installation issues professionally and urgently, and follow through to resolution.
- Coordinate with Sales, Customer Service, Warehouse, Purchasing, and Operations to support smooth and efficient installations.
- Coordinate material availability and job readiness with warehouse personnel.
- Identify and resolve issues that may affect installation timelines or customer satisfaction.
- Support process improvements that enhance scheduling efficiency, installation quality, and communication.
- Monitor installation quality and workmanship standards.
- Assist with callbacks, punch-list items, and installation-related concerns.
- Identify opportunities to improve productivity, quality, and operational efficiency.
- Ensure installers follow company procedures, manufacturer specifications, and safety requirements.
- Maintain accurate installation records and documentation.
- Support departmental goals and performance metrics.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
