Installation Manager

Victors Home Solutions•North Whitehall Township, PA

2d•$68,000 - $73,000

About The Position

Bachman's Roofing is seeking a motivated, organized, and results-driven Installation Manager for its Operations Department in Allentown (LHV). The role oversees installation and repair projects and supports field teams to ensure projects meet company standards for quality, safety, and service. The Installation Manager coordinates with sales and administrative staff, maintains strong relationships with crews, and helps ensure homeowners receive a high-quality customer experience. The position includes managing multiple projects from scheduling through completion, monitoring field-team performance, handling customer communication, inspecting work, and approving hourly employee payroll. The manager is also expected to identify risks and process improvements and represent the company with professionalism and accountability.

Requirements

Previous supervisory or management experience.
Experience in a customer service, field operations, or project coordination role.
Strong leadership and communication skills, including the ability to motivate teams and hold others accountable.
Excellent organizational and time management skills, including the ability to manage multiple projects and competing priorities.
Strong problem-solving skills and ability to make decisions in a fast-paced environment.
Customer-first mindset and commitment to quality workmanship and service excellence.
Ability to collaborate with field teams, sales, and administrative staff.
Flexibility to manage changing schedules and resolve time-sensitive project issues.

Nice To Haves

Previous experience in residential roofing, construction, or home improvement.
Experience managing installation crews, contractors, or field service technicians.
Familiarity with installation quality standards, job inspections, and project scheduling.

Responsibilities

Oversee multiple installation and repair projects daily, from initial scheduling through final completion.
Lead, support, and manage crew leaders and repair technicians to ensure work is completed safely, efficiently, and on schedule.
Coordinate project timelines and resolve challenges with Sales Managers and Production Administrators.
Identify project risks, troubleshoot issues, and escalate concerns when necessary.
Conduct pre-installation, installation, and post-installation inspections to ensure workmanship meets company standards and processes.
Communicate with homeowners throughout projects, provide timely updates, address concerns, and support a positive customer experience.
Monitor project progress and hold field teams accountable for quality, productivity, and timely completion.
Review and approve payroll for hourly employees, ensuring accuracy and timely processing.
Identify opportunities to improve installation processes, team performance, and operational efficiency.
Represent the company with professionalism, accountability, and a commitment to doing the job right.