Installation Manager

Victors Home Solutions•Wernersville, PA

2d•$68,000 - $73,000

About The Position

Bachman's Roofing is seeking a motivated, organized, and results-driven Installation Manager to oversee installation and repair projects and support field teams. The role is responsible for ensuring projects stay on track and meet the company’s standards for quality, safety, and service, while delivering a positive customer experience to homeowners. The Installation Manager works with crew leaders, repair technicians, Sales Managers, and Production Administrators to coordinate work, resolve issues, and maintain strong relationships with crews and customers.

Requirements

Previous supervisory or management experience.
Experience in a customer service, field operations, or project coordination role.
Strong leadership and communication skills, including the ability to motivate teams and hold others accountable.
Excellent organizational and time management skills, including the ability to manage multiple projects and competing priorities.
Strong problem-solving skills and ability to make decisions in a fast-paced environment.
Customer-first mindset and commitment to quality workmanship and service excellence.
Ability to work collaboratively with field teams, sales, and administrative staff.
Flexibility to manage changing schedules and resolve time-sensitive project issues.

Nice To Haves

Previous experience in residential roofing, construction, or home improvement.
Experience managing installation crews, contractors, or field service technicians.
Familiarity with installation quality standards, job inspections, and project scheduling.

Responsibilities

Oversee multiple installation and repair projects daily, from initial scheduling through final completion.
Lead, support, and manage crew leaders and repair technicians to ensure work is completed safely, efficiently, and on schedule.
Partner with Sales Managers and Production Administrators to coordinate project timelines, resolve challenges, and meet customer expectations.
Identify project risks, troubleshoot issues, and escalate concerns when necessary.
Conduct pre-installation, installation, and post-installation inspections to ensure workmanship meets company standards and established processes.
Communicate with homeowners throughout projects, provide timely updates, address concerns, and support a positive customer experience.
Monitor project progress and hold field teams accountable for quality, productivity, and timely completion.
Review and approve hourly employee payroll, ensuring accuracy and timely processing.
Identify opportunities to improve installation processes, team performance, and operational efficiency.
Represent King Quality Roofing with professionalism, accountability, and a commitment to doing the job right.