Installation Service Manager
About The Position
SouthEnd Exteriors is a siding and roofing provider serving home builders across nine locations in North Carolina, South Carolina, Tennessee, and Georgia. The Installation Service Manager oversees the installation and service process, managing a team of siding installation and service technicians, leads, and supervisors to ensure work is completed efficiently and meets safety, quality, and productivity standards. The role also manages a team of 10 or more associates, directly and indirectly, and is responsible for staffing decisions, goal-setting, expectations, performance feedback, and budget accountability. Travel is required as needed.
Requirements
- High school diploma or GED required.
- At least 5 years of siding installation or service experience required.
- Ability to read and use a measuring tape and other tools required for installation.
- Good interpersonal, verbal, and written communication skills.
- Ability to provide and follow detailed instructions.
- Excellent teamwork and customer relationship skills.
- Demonstrated leadership, including mentoring new associates, willingness to train others, safety committee engagement, and participation in US1 Continuous Improvement Projects.
- Willingness to travel as needed.
Responsibilities
- Plan, schedule, and oversee all phases of siding installation and service projects.
- Manage installation and service crews, ensuring adherence to safety, quality, and productivity standards.
- Track time and materials for each installation project as required.
- Address and resolve customer concerns promptly.
- Maintain awareness of the work environment relevant to the task to produce error-free and damage-free results.
- Review and approve project documentation, work orders, and completion reports.
- Manage a team of 10 or more associates, including hiring and termination decisions, setting goals, communicating expectations, providing performance feedback, and overseeing budget accountability.
- Perform other duties as assigned.
- Comply with company policies and standards and adhere to the company’s commitment to workplace safety.
- Mentor new associates, train others, engage with the safety committee, and participate in US1 Continuous Improvement Projects.
- Travel as needed.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
