Installation & Repair Technician

Direct Communications•Unity, ME

4d•$22 - $25

About The Position

Direct Communications is seeking a tech-savvy problem solver to join its Outside Fiber Plant (OSP) team, helping connect the company’s network with the customers who rely on it. The technician provisions subscriber internet and telephone services, troubleshoots and resolves higher-level service and hardware problems, and monitors systems to identify potential service issues proactively. The position also involves keeping current with technologies such as outdoor Wi-Fi and managed routers, and assisting the OSP team with installations and confirmations. The schedule is Monday through Friday.

Requirements

High school diploma or equivalent.
At least 3 years of experience troubleshooting telecommunications, internet technology, systems, and hardware.
Valid driver’s license and a good driving record.
Pass a pre-employment drug screening.
Ability to lift and carry 35–50 pounds frequently, climb ladders, work outdoors in varying weather, and perform kneeling, stooping, crawling, and wrist-twisting movements.
Frequent use of computers, laptops, and tablets.

Nice To Haves

Computer-related field certifications are highly preferred.
At least 2 years of experience working with fiber, DSL, and landline services is preferred.

Responsibilities

Provision subscriber internet and telephone services.
Troubleshoot and resolve Tier 2 service and hardware issues involving landlines, fiber, DSL, and cable internet.
Monitor systems for potential service issues and contact subscribers to offer assistance.
Stay current on technologies such as outdoor Wi-Fi and managed routers and assess their applicability to the business.
Assist the OSP team with installations and confirmations.
Work collaboratively with colleagues, including assisting Customer Service Representatives.

Benefits

Health, dental, and vision insurance for 50¢ per paycheck.
401(k) with 6% company matching.
Generous paid time off, prorated to 14 days in year one.
10 observed, paid holidays.
Tele-health services and preventative wellness programs.
Company-paid basic life insurance and AD&D coverage.
Short-term and long-term disability coverage.
Professional and personal tuition reimbursement.
Free internet for employees living within the company’s service footprint.
Financial wellness support.
Voluntary flexible spending, supplemental life, accident, and critical illness insurance.