Installation & Repair Technician

RTC Communications•Montgomery, IN

About The Position

The Installation and Repair Technician installs, maintains, and troubleshoots broadband, internet, data, and voice services at customer locations and across RTC facilities. The role combines field service, technical problem-solving, clear customer communication, and safe, reliable work. This is a field-based position that requires travel to customer premises and RTC work locations. The employee is expected to follow RTC customer-service practices, work procedures, and safety requirements while performing assigned duties.

Requirements

A valid driver’s license and eligibility for coverage under RTC’s vehicle insurance are required.
Ability to use fiber, copper, and Ethernet test equipment and fiber-splicing tools safely and effectively.
Ability to troubleshoot service and equipment problems, evaluate available information, and make sound technical decisions independently when appropriate.
Ability to read and interpret maps, staking sheets, technical documents, and operating and maintenance instructions.
Ability to learn and apply RTC facilities, equipment, products, services, policies, and procedures.
Professional and courteous communication with customers, coworkers, and business contacts.
Ability to organize and prioritize multiple assignments, pay close attention to detail, and contribute effectively as a team member.
Ability to use work-related technology and devices and maintain a positive, self-directed approach to learning and improvement.
Obtain and maintain applicable Calix certifications and complete other vendor or company training as assigned.

Nice To Haves

A degree in telecommunications, computer science, computer information systems, or a related field; equivalent related experience may be considered.
Two years of experience installing and maintaining FTTP facilities and equipment.
Two years of experience installing and maintaining customer-premises equipment.
Two years of specialized training and current, recognized information-technology certifications.

Responsibilities

Install, maintain, and repair customer-premises equipment and services, including routers, Ethernet switches, wireless access points, IP phones, ONTs, network-extending equipment, key systems, and other related equipment.
Install and maintain fiber, copper, and Ethernet cable facilities and related network equipment.
Splice and test fiber-optic and copper systems using appropriate test and splicing equipment.
Investigate service problems, identify root causes, and apply sound troubleshooting methods to resolve issues.
Work with customers to understand service concerns, explain findings, and reach clear, acceptable solutions while representing RTC professionally.
Communicate significant problems and escalate issues promptly, providing the information needed to support resolution.
Coordinate with other departments when work requires shared installation, maintenance, or troubleshooting support.
Complete and update installation, repair, and service records accurately and on time.
Identify customer needs and appropriately promote or recommend RTC products and services.
Adapt to changing business needs, work conditions, and responsibilities; complete required role-related training and pursue continued learning.
Take responsibility for the quality and timeliness of work, use company resources responsibly, support RTC’s mission and goals, and perform other related duties as assigned.