Installation & Repair (INR) Technician

JHB-CUI • Superior, AZ

3d

About The Position

CUI Cable Services is hiring motivated, customer-focused Installation & Repair (INR) Technicians for a hybrid field position. The role includes running and burying fiber service drops, completing same-day drop-and-install assignments, and installing, activating, and troubleshooting residential internet services. Technicians perform both outside drop work and inside customer installations, often completing the full service connection in one visit. Hands-on training and field experience support continued technical development.

Technicians represent CUI Cable Services to its customers and are expected to take ownership of assigned work, communicate clearly, document work accurately, follow safe work practices, and provide a positive customer experience. Weekend availability is a regular expectation. The company is currently prioritizing dependable technicians who can consistently work Sundays. A five-day schedule including Sunday may be available, with two other days off coordinated around operational coverage needs.

Requirements

• Valid driver's license with an acceptable driving record.
• Strong customer service and communication skills.
• Mechanical aptitude and willingness to learn fiber installation, underground drop placement, and service troubleshooting.
• Ability to work independently, complete same-day assignments, and accurately document completed work.
• Comfort working at heights and using ladders safely.
• Willingness to work in attics, crawl spaces, and other installation environments.
• Availability to work weekends as part of a regular schedule; consistent Sunday availability is strongly preferred for the current opening.
• Ability to pass applicable pre-employment screening and service provider credentialing requirements.
• Ability to lift and carry up to 75 pounds, with assistance or equipment when appropriate.
• Ability to safely climb and work from ladders in accordance with training and safety requirements.
• Ability to work at heights when properly trained and authorized.
• Ability to bend, kneel, dig, crouch, crawl, and work in confined spaces.
• Ability to work indoors and outdoors in varying weather conditions, including Arizona heat, following safety procedures.

Nice To Haves

• Experience in fiber installation and repair (INR), underground drop installation or burial, telecommunications, construction, or similar field work.
• Familiarity with fiber drops, ONTs, routers, fiber testing, and residential service activation.
• Experience with drop-bury equipment, utility-locate procedures, fiber testing tools, and job documentation.
• Experience completing same-day drop-and-install work and serving residential customers.
• Construction, utility, warehouse, automotive, military, or other hands-on experience is welcomed for entry-level candidates.

Responsibilities

• Run and install fiber service drops from the distribution point to customer premises according to company and provider specifications.
• Bury underground fiber drops using approved tools and methods, protect existing utilities, and restore disturbed areas.
• Complete same-day drop-and-install assignments, from placing the drop through in-home equipment activation and service verification.
• Route, secure, prepare, terminate, and test fiber-optic cabling and related connections as trained and authorized.
• Install and configure customer equipment, including ONTs, routers, and supported Wi-Fi devices.
• Diagnose and repair service interruptions, damaged drops, poor connectivity, and equipment issues using approved testing tools.
• Perform approved exterior and interior work, including ladder access, attics, crawl spaces, and underground drop routes.
• Communicate with customers about arrival times, installation details, equipment operation, and completed work.
• Verify service activation, connectivity, workmanship, and customer satisfaction before closing each job.
• Submit accurate same-day job notes, photographs, test results, and material usage, and manage assigned tools and inventory.
• Safely operate company vehicles, drop-bury tools, and installation equipment in compliance with worksite and utility-locate requirements.
• Remain responsive to dispatch, supervisors, customers, and team members regarding assignments, delays, and completion status.

Benefits

• Competitive compensation.
• Paid training; previous telecommunications experience is not required for entry-level positions.
• Company-provided vehicle and fuel card.
• Company-provided tools, equipment, uniforms, and work phone.
• Weekly pay.
• Medical, dental, and vision insurance.
• 401(k) with company match.
• Paid holidays.
• Career advancement opportunities into Senior Technician, Lead Technician, Supervisor, and Operations leadership positions.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed