Installation & Repair Technician

RTC Communications•Montgomery, IN

About The Position

The Installation & Repair Technician installs, maintains, and troubleshoots broadband, internet, data, and voice services at customer locations and across RTC facilities. The role combines field service, technical problem-solving, clear customer communication, and safe, reliable work. This is a field-based position requiring travel to customer premises and RTC work locations. The employee is expected to follow RTC customer-service practices, work procedures, and safety requirements while performing assigned duties.

Requirements

A valid driver’s license and eligibility for coverage under RTC’s vehicle insurance are required.
Use fiber, copper, and Ethernet test equipment and fiber-splicing tools safely and effectively.
Troubleshoot service and equipment problems, evaluate available information, and make sound technical decisions independently when appropriate.
Read and interpret maps, staking sheets, technical documents, and operating and maintenance instructions.
Learn and apply RTC facilities, equipment, products, services, policies, and procedures.
Communicate professionally and courteously with customers, coworkers, and business contacts.
Organize and prioritize multiple assignments, pay close attention to detail, and contribute effectively as a team member.
Use work-related technology and devices and maintain a positive, self-directed approach to learning and improvement.
Obtain and maintain applicable Calix certifications and complete other vendor or company training as assigned.

Nice To Haves

A degree in telecommunications, computer science, computer information systems, or a related field; equivalent related experience may be considered.
Two years of experience installing and maintaining FTTP facilities and equipment is desired.
Two years of experience installing and maintaining customer-premises equipment is desired.
Two years of specialized training and current, recognized information-technology certifications are preferred.

Responsibilities

Install, maintain, and repair customer-premises equipment and services, including routers, Ethernet switches, wireless access points, IP phones, ONTs, network-extending equipment, key systems, and related equipment.
Install and maintain fiber, copper, and Ethernet cable facilities and related network equipment.
Splice and test fiber-optic and copper systems using appropriate test and splicing equipment.
Investigate service problems, identify root causes, and use troubleshooting methods to resolve issues.
Work with customers to understand service concerns, explain findings, and reach clear, acceptable solutions while representing RTC professionally.
Communicate significant problems and promptly escalate issues with information needed to support resolution.
Coordinate with other departments when work requires shared installation, maintenance, or troubleshooting support.
Complete and update installation, repair, and service records accurately and on time.
Identify customer needs and appropriately promote or recommend RTC products and services.
Adapt to changing business needs, work conditions, and responsibilities; complete role-related training and pursue continued learning.
Take responsibility for work quality and timeliness, use company resources responsibly, support RTC’s mission and goals, and perform other related duties as assigned.