Installation Operations Manager

California Closets•Pottstown, PA

21h

About The Position

The Installation Operations Manager works closely with the Installation Manager to maintain organization, accountability, and efficiency across the installation team. The role helps ensure installers have the supplies, hardware, uniforms, and resources they need, improving operational efficiency and consistency while allowing the Installation Manager to focus on team development, training, scheduling, and installation quality.

Requirements

Strong computer skills and ability to learn and use company software, GPS tracking systems, and Microsoft Office.
Effective verbal and written communication skills.
Strong follow-up skills and the ability to hold team members accountable professionally.
Comfort reviewing performance data, tracking numbers, and maintaining accurate records.
Ability to work collaboratively with the Installation Manager, installers, and other departments.

Responsibilities

Review resumes and identify potential installation team candidates; help organize onboarding for new team members.
Handle installer callouts and communicate staffing changes to appropriate personnel.
Monitor installer attendance, punctuality, professionalism, and compliance with company expectations.
Monitor the cleanliness and appearance of company vans and ensure installers wear required uniforms and maintain a professional appearance.
Use the company GPS tracking system to monitor vehicle locations and activity; report vehicle concerns and help schedule repairs, maintenance, and inspections.
Assist with ordering and stocking installation supplies, materials, and hardware; track tools and equipment to ensure inventory is accounted for and available.
Coordinate Uber deliveries or other approved delivery arrangements when parts are missing or additional materials are required.
Track installer performance numbers and maintain accurate records of team results; monitor and document overtime hours and compile performance information to identify improvement opportunities.
Track installation go-backs and return visits resulting from incomplete work, installation errors, missing parts, or other job-related issues; identify recurring patterns, follow up on corrective actions, and work with the Installation Manager and team to reduce preventable returns, improve first-time completion, and minimize unnecessary labor and travel costs.
Co-lead monthly installation team meetings with the Installation Manager; attend monthly corporate installation meetings via Microsoft Teams, bimonthly one-on-one meetings with installers, yearly evaluation meetings, monthly manager meetings, and leadership training classes.
Help communicate company procedures, expectations, and operational updates consistently to the installation team.