Installation Manager

Window Nation • Nashville, TN

4d

About The Position

The Installation Manager reports to the Branch Manager and oversees installation of replacement windows, siding, and doors in an assigned market area. The manager ensures completed work and customer satisfaction meet or exceed company standards. The role also includes managing installation personnel and crews, job quality, materials and warehouse operations, customer issues, and installation jobs through completion.

Requirements

• High school diploma or GED.
• At least 4 years of relevant leadership experience.
• At least 4 years of general construction knowledge or experience.
• At least 3 years of customer issue-resolution experience.
• At least 1 year of experience with windows, including measuring and service; installation experience may substitute for service experience.
• Experience working with installation crews.
• Valid driver's license.
• Must be authorized to work permanently in the United States without current or future visa sponsorship.

Nice To Haves

• College degree or other postsecondary education.
• Experience with warehouse management.
• High proficiency in Microsoft Office Suite.
• Expertise in CRMs; Salesforce experience is a plus.
• Customer-centric mindset.
• Demonstrated success in deadline-driven, high-pressure environments.

Responsibilities

• Recruit, select, train, and manage direct reports.
• Perform Services & Measures as necessary.
• Select, monitor, and validate 1099c installation crews; document and maintain a skill matrix; and process installation pay.
• Manage warehouse operations, including maintaining adequate installation-material inventory and scheduling warehouse audits.
• Serve as the customer-service liaison when installation-related problems arise.
• Coordinate with scheduling coordinators to ensure appropriate crew assignments.
• Oversee job sites to ensure quality installations; attend remeasurement appointments when necessary.
• Conduct quality job inspections and audits to ensure crew performance meets the highest standards.
• Deliver materials to job sites when required.
• Approve additional job-site costs.
• Manage run rates and guild quality scores.
• Maintain a driving record that meets company insurance standards.
• Manage installation jobs through completion.
• Review sold projects to ensure all indirect materials are identified, ordered, and received before installation day.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED