Installation Manager

EchoStar • Avon, MA

20h

About The Position

The Installation Manager leads and manages a Field Service Technician team, translating organizational objectives into daily practices that improve customer satisfaction, service quality, and field efficiency. The role addresses operational friction, dispatch inefficiencies, repeat visits, and skill gaps through proactive coaching, data-informed improvements, and hands-on support.

The manager is responsible for directing, coaching, and developing a team of 8–10 technicians. This includes training new and existing employees, evaluating work quality and safety, improving team and individual performance, managing fleet processes, and resolving escalated customer or employee issues. The position offers a competitive starting salary, performance-based bonuses, paid training, free DISH programming, and opportunities for advancement.

Requirements

• Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to develop an elevated understanding of processes, procedures, and responsibilities performed by direct reports.
• Ability to write reports and correspondence.
• Ability to frequently lift and/or move up to 75 pounds, work in small spaces and/or in all climates, and safely operate a motor vehicle.
• Ability to safely climb a 40-foot ladder while remaining within the weight requirements of the applicable ladder and fall-protection equipment, including carried tools or equipment.
• Strong competency in leading, developing, mentoring, and coaching.
• Excellent presentation, facilitation, and communication skills.
• Willingness to work flexible hours, including 45 or more hours per week and weekends.
• Must successfully complete a pre-employment screen, which may include a drug test and DMV check.

Responsibilities

• Provide leadership and manage the overall direction of the Field Service Technician team to support customer satisfaction.
• Direct, coach, and develop 8–10 technicians to build a high-performing team.
• Support new employees through training and ongoing development.
• Demonstrate and coach behaviors that ensure quality customer service.
• Train existing installers and technicians on changing processes, procedures, and technologies.
• Conduct on-site inspections to evaluate and coach team members on service quality and adherence to safety standards.
• Work hands-on alongside technicians to improve team and individual performance.
• Manage fleet-related processes, including vehicle maintenance and upkeep.
• Address escalated customer and employee issues.
• Use data analytics and proactive capability-building to streamline routes, reduce bottlenecks, and improve field efficiency.

Benefits

• Competitive starting salary and the opportunity to earn performance-based bonuses.
• Free DISH programming.
• Paid training.
• Opportunities for advancement.
• Flexible spending accounts.
• Health Savings Account (HSA).
• 401(k) plan with company match.
• Employee stock purchase plan (ESPP).
• Flexible time away plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed