Installation Manager

KitchenSaver®•Buffalo, NY

About The Position

KitchenSaver® is seeking an experienced Installation Manager to lead installation operations across an assigned territory. The role is responsible for maintaining, managing, and continuously improving the Production Department, its personnel, and operational processes. The Installation Manager oversees field personnel and is accountable for high-quality installations, efficient scheduling, employee development, and customer satisfaction. The position leads Installation Technicians, Warehouse Technicians, Detail/Service Technicians, and Helpers; manages scheduling and daily work assignments; reviews completed installations and service work; and conducts quality inspections. It also monitors service ratings, evaluates installation and customer service issues, recommends resolutions, and communicates concerns to the Regional Manager.

Requirements

Previous experience managing installation teams, production operations, or construction-related personnel.
Strong leadership, communication, scheduling, and problem-solving skills.
Ability to manage multiple projects and priorities in a fast-paced environment.
Must be at least 21 years of age.
Valid driver's license required.
Bachelor's degree preferred, or equivalent combination of education, training, and related experience.

Nice To Haves

Bachelor's degree.
Lead Renovator Certification, or willingness to obtain certification at the next available training class.

Responsibilities

Recruit, hire, train, supervise, motivate, and, when necessary, terminate Installation Technicians, Warehouse Technicians, Detail/Service Technicians, and Helpers.
Conduct in-house training for new employees during their first week of employment.
Hold weekly installer and staff meetings.
Conduct one-on-one coaching and performance discussions with team members, and document performance and conduct issues as appropriate.
Schedule detail measurements and installations, assign daily work to installation personnel, and coordinate scheduling needs and changes with the Corporate Scheduling Department.
Review and approve completed installations, measure runs, and service work before submitting daily reports.
Inspect completed installations for compliance with company standards and complete job inspection reports for inspected projects.
Review and approve new job folders and ensure their timely submission to the Corporate Production Department.
Monitor and maintain service ratings in accordance with company standards.
Evaluate installation and customer service issues, recommend appropriate resolutions, ensure issues are resolved promptly, and communicate concerns to the Regional Manager.
Maintain, manage, and continuously improve the Production Department, its personnel, and operational processes within the assigned territory.