Installation Manager

Window Nation • Nashville, TN

3d

About The Position

The Installation Manager reports to the Branch Manager and oversees installation of replacement windows, siding, and doors in an assigned market area. The role is responsible for ensuring completed work and customer satisfaction meet or exceed company standards. It also manages installation personnel and crews, warehouse operations, job scheduling, quality control, job costs, and installation projects through completion.

Requirements

• High school diploma or GED.
• At least 4 years of relevant leadership experience.
• At least 4 years of general construction knowledge or experience.
• At least 3 years of customer issue resolution experience.
• At least 1 year of experience with windows, including measuring and service; installation experience may substitute for service experience.
• Experience working with installation crews.
• Valid driver's license.

Nice To Haves

• College degree or other secondary education.
• Experience with warehouse management.
• High proficiency in Microsoft Office Suite.
• Expertise in CRMs; Salesforce experience is a plus.
• Customer-centric mindset.
• Demonstrated success in deadline-driven, high-pressure environments.

Responsibilities

• Recruit, select, train, and manage direct reports.
• Perform Services & Measures as necessary.
• Select, monitor, and validate 1099c installation crews and maintain documentation and a skill matrix.
• Process installation pay.
• Manage warehouse operations, maintain adequate inventory of installation materials, and schedule warehouse audits.
• Serve as a customer service liaison when installation-related problems arise.
• Work with scheduling coordinators to ensure appropriate crew assignments.
• Oversee job sites to ensure quality installations and attend remeasurement appointments when necessary.
• Conduct quality job inspections and audits to ensure crew performance meets high standards.
• Deliver materials to job sites when required.
• Approve additional job-site costs.
• Manage run rates and guild quality scores.
• Maintain a driving record that meets the company's insurance standards.
• Manage installation jobs through completion.
• Review sold projects to ensure all indirect materials are identified, ordered, and received before installation.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED