Installation Manager

Window Nation•Greenville, SC

10d

About The Position

The Installation Manager reports to the Branch Manager and oversees installation of replacement windows, siding, and doors in an assigned market area. The role ensures completed work and customer satisfaction meet or exceed company standards. Responsibilities include managing installation staff and crews, warehouse operations, job scheduling and materials, and quality inspections through project completion.

Requirements

High school diploma or GED.
At least 4 years of relevant leadership experience.
At least 4 years of general construction knowledge and experience.
At least 3 years of customer issue resolution experience.
At least 1 year of experience with windows, including measuring and service; installation experience may be in lieu of service experience.
Experience working with installation crews.
Valid driver's license.
Must be authorized to work in the United States permanently without current or future visa sponsorship.

Nice To Haves

College degree or other secondary education.
Experience with warehouse management.
High proficiency in Microsoft Office Suite.
Expertise in CRMs; Salesforce experience is a plus.
Customer-centric mindset.
Demonstrated success in deadline-driven, high-pressure environments.

Responsibilities

Recruit, select, train, and manage direct reports.
Perform Services & Measures as necessary.
Select, monitor, and validate 1099c installation crews, and document and maintain a skill matrix.
Process installation pay.
Manage warehouse operations, maintain adequate inventory of installation materials, and schedule warehouse audits.
Serve as the customer service liaison when installation-related problems arise.
Work with scheduling coordinators to ensure appropriate crew assignments.
Oversee job sites to ensure quality installations are completed and attend remeasurement appointments when necessary.
Conduct quality job inspections and audits to ensure crew performance meets the highest standards.
Deliver materials to job sites when required.
Approve additional costs at job sites.
Manage run rates and guild quality scores.
Maintain a driving record that meets company insurance standards.
Manage installation jobs through completion.
Review sold projects to ensure indirect materials are identified, ordered, and received before installation day.