Installation Manager
Window Nation•Greenville, SC
•$75,000 - $80,000
About The Position
The Installation Manager reports to the Branch Manager and oversees installation of replacement windows, siding, and doors in an assigned market area. The role ensures completed work and customer satisfaction meet or exceed company standards. Responsibilities include managing installation personnel and crews, installation materials and warehouse operations, job scheduling, customer concerns, job quality, and projects through completion.
Requirements
- High school diploma or GED.
- At least 4 years of relevant leadership experience.
- At least 4 years of general construction knowledge or experience.
- At least 3 years of customer issue resolution experience.
- At least 1 year of experience with windows, including measuring and service, or installation in lieu of service.
- Experience working with installation crews.
- Valid driver's license.
Nice To Haves
- College degree or other secondary education.
- Experience with warehouse management.
- High proficiency in Microsoft Office Suite.
- Expertise in CRMs; Salesforce experience is a plus.
- Customer-centric mindset.
- Demonstrated success in a deadline-driven, high-pressure environment.
Responsibilities
- Recruit, select, train, and manage direct reports.
- Perform Services & Measures as necessary.
- Select, monitor, and validate 1099c installation crews; document and maintain a skill matrix; and process installation pay.
- Oversee warehouse operations, maintain adequate inventory of installation materials, and schedule warehouse audits.
- Serve as the customer service liaison when installation-related problems arise.
- Work with scheduling coordinators to ensure appropriate crew assignments.
- Oversee job sites to ensure quality installations are completed and attend remeasurement appointments when necessary.
- Conduct quality job inspections and audits to ensure crew performance meets the highest standards.
- Deliver materials to job sites when required.
- Approve additional job-site costs.
- Manage run rates and guild quality scores.
- Maintain a driving record that meets company insurance standards.
- Manage installation jobs through completion.
- Review sold projects to ensure all indirect materials are identified, ordered, and received before the installation date.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
