Install Base Account Executive - Enterprise

UKG•,

About The Position

As an Enterprise Account Executive focused on customer expansion, you will lead growth across a portfolio of large, complex customers. You will build executive relationships, understand customer priorities and current engagement, and coordinate account teams around measurable expansion opportunities. You are accountable for assigned growth goals, account strategy, and forecast quality. Customer Success supports outcomes and adoption; Renewals owns renewal sales and retention motions. Travel is based on assigned territory, customer needs, and business requirements, and may be up to 50%.

Requirements

Typically 5–8 years of relevant professional experience, or an equivalent combination of education, training, and practical experience.
A record of growing large customer accounts and leading complex, multi-stakeholder expansion opportunities.
Experience building executive relationships, developing value cases, and coordinating cross-functional account teams.
Demonstrated commercial judgment and disciplined account planning, negotiation, and opportunity forecasting.

Nice To Haves

Experience managing strategic enterprise accounts and coordinating customer success, services, or partner teams.

Responsibilities

Build enterprise account plans using customer strategy, organizational priorities, current engagement, relationship strength, whitespace, and growth potential.
Map executive sponsors and buying groups across business, technology, finance, and operations; identify influence paths, decision criteria, and relationship gaps.
Use customer, market, and internal account insight to prioritize opportunities and coordinate coverage across the portfolio.
Conduct discovery with senior stakeholders to identify enterprise needs, timing, investment priorities, and opportunities to extend value.
Create business cases connecting customer priorities to measurable outcomes, investment considerations, and expected value.
Align stakeholders with competing objectives and guide expansion decisions through complex evaluation and approval processes.
Lead internal specialists and partners through solution validation, proposals, commercial review, and implementation planning.
Partner with Customer Success on outcomes and adoption, and coordinate with Renewals on account context.
Lead expansion negotiation and close plans, engaging experts on procurement, security, legal, and delivery considerations.
Maintain accurate activity, opportunity, pipeline, and forecast information in company sales systems; surface customer, competitive, commercial, and delivery risks with clear action plans.
Coordinate post-close commitments, customer objectives, and success measures with implementation and customer-success partners.