Install Base Account Executive 2 SMB

UKG•,

22h•$90,000 - $95,000

About The Position

UKG is seeking a dynamic and strategic Customer Account Manager to work with Emerging and Strategic customers, driving sales growth by upselling and cross-selling products and modules. The role uses knowledge of customers’ industries and challenges to provide tailored solutions and support, while developing customer relationships through regular interactions, industry events, and business reviews. Responsibilities also include developing strategic sales campaigns, identifying opportunities, creating HCM and Payroll proposals, collaborating with internal teams to support customer satisfaction, monitoring account health, and maintaining accurate CRM information. Travel of up to 25% is required for customer interactions and industry events.

Requirements

At least 2 years of successful experience in account management, sales, customer success, ERM, or a related field, with demonstrated ability to meet or exceed sales quotas; alternatively, at least 1 year of customer relations and/or business-to-business sales experience selling products or providing service to a broad customer or prospect base.
At least 1 year of experience in the technology or software industries.
Ability to travel for face-to-face customer interactions and industry events.

Nice To Haves

Excellent communication and interpersonal skills.
Proficiency in Salesforce.
Ability to thrive in a quick-turn, high-paced environment.
Ability to prioritize and multitask while maintaining attention to detail and strong organizational skills.
Strong verbal and written communication skills.
Ability to articulate the value proposition of the product offering.
Bachelor’s degree or equivalent practical experience.
Experience in digital advertising, consultative sales, digital media sales, business development, an online media environment, or a digital marketing role.
Experience optimizing and troubleshooting products or services.

Responsibilities

Establish and maintain positive customer relationships through regular face-to-face interactions, including industry events, trade shows, and conferences.
Research customers’ industries and develop expertise to advise and support them on best practices and service expansion.
Develop and maintain a “greenspace” heatmap and run strategic sales campaigns to drive pipeline and bookings in assigned accounts.
Identify sales opportunities and develop HCM and Payroll proposals aligned with customer needs.
Maintain thorough knowledge of UKG products and capabilities, incorporating technical advances into presentations to end users.
Develop and maintain Annual Account Plans and Relationship Maps for assigned accounts in collaboration with internal stakeholders.
Build relationships with business decision-makers by leveraging sales management teams, executive sponsors, and in-person meetings.
Support positive customer experiences and conduct at least one annual business review covering adoption, support, and roadmap content.
Increase customer engagement by driving event attendance and collaborating with Field Marketing and Customer Marketing teams.
Monitor account health, identify risks, and collaborate with appropriate teams on Save Plans to improve customer satisfaction.
Maintain accurate account contacts and sentiment in SFDC, including a rolling four-quarter pipeline, and engage with marketing-qualified leads within 24 hours.