Inside Systems Engineer

Forescout Technologies Inc. • Dallas, TX

6d

About The Position

The Inside Systems Engineer works with prospective and existing customers to understand business needs and demonstrate how the Forescout platform can address their use cases and pain points. The role delivers technical presentations and solution demonstrations, designs and implements proof-of-concept (POC) configurations, and supports customers in testing solutions in their environments. It also involves local travel within Northern California and the Pacific Northwest for customer visits, conferences, and partner engagement.

The engineer maintains technical expertise across the Forescout platform through training, works with product and customer success teams to communicate customer feedback and risks, and collaborates with distributed teams. The position emphasizes hands-on security and networking work, customer engagement, and relationship-building with large accounts.

Requirements

• Bachelor’s degree or equivalent industry experience.
• At least 8 years of experience.
• Excellent hands-on lab skills.
• Excellent presentation and writing skills.
• Ability to travel.
• Customer awareness skills and a strong customer focus.
• Experience working collaboratively with distributed teams.
• Experience taking requirements and applying best practices to provide an optimum user experience.
• Excellent written and verbal communication skills.
• Experience working with large accounts.
• Ability to multitask while maintaining attention to detail and meeting deadlines.
• Motivation to work with security and networking technologies, hands-on testing, and customer interaction.
• Ability to thrive in a fast-paced, changing work environment and take on additional responsibilities.

Responsibilities

• Participate in customer meetings to understand business needs and position Forescout solutions to address customer use cases and pain points.
• Travel locally within Northern California and the Pacific Northwest to visit customers on-site, represent Forescout at conferences, and engage with partners.
• Maintain expertise in all areas of the Forescout platform through technical training.
• Explain the benefits and use cases of the Forescout platform through technical presentations and solution demonstrations.
• Develop proof-of-concept test configurations based on requirements agreed upon with prospective customers.
• Implement POCs with customers, manage time, adjust configurations, and resolve issues or questions during testing.
• Work cross-functionally with product and customer success organizations to convey customer feedback and highlight risks or challenges.
• Collaborate productively with distributed teams.
• Develop relationships with large Forescout customers.

Benefits

• Competitive compensation and benefits.
• Company covers 85% of employee and dependent health care premiums.
• 100% company-paid employee life and disability insurance premiums.
• 401(k) match.
• Generous flexible time off for U.S. employees.
• Voluntary life, accident, and critical illness insurance options.
• Employee assistance program.
• Maternity and parental bonding leave.
• Collaborative, innovative environment.
• Support for employee development, career progression, and opportunities to do their best work.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior