Inside Solution Provider

Advance Auto Parts • Fort Myers, FL

3d

About The Position

The Inside Solution Provider supports professional customers with electronic parts catalogs, inventory management, sourcing and ordering parts, tracking orders and resolving product issues. The role helps customers reduce original-equipment (OE) spending, maintain stocked parts and hardware, and identify solutions for vehicles awaiting parts. It also communicates service and inventory issues to the Store General Manager and provides feedback and support to the professional customer management team. The position follows the Advance/CARQUEST Store uniform policy. Other duties may be assigned.

Requirements

• High school diploma or GED.
• Ability to meet the described physical demands, with or without reasonable accommodation, including frequently lifting or moving up to 50 pounds and occasionally up to 100 pounds.

Nice To Haves

• ASE certification is preferred but not required.

Responsibilities

• Follow the Advance/CARQUEST Store uniform policy.
• Help professional customer associates use Weblink, WorldPac and other electronic parts catalogs and ordering systems.
• Provide Weblink specification sheets and access online sources for information on late-model vehicles requiring special fluids.
• Identify parts to stock at professional customer locations; assist the Parts Manager or Supply Lead with daily stock orders, aged product removal, and receiving and putting away stock.
• Source and order requested parts, monitor delivery times, seek service-level improvements, source OE products when dealership relationships are inadequate, and help obtain recycled, backordered, or hard-to-find parts.
• Follow up on order estimated arrival times and communicate service or inventory issues to the Store General Manager.
• Track returns to vendor (RTVs), cores, and warranties for prompt resolution.
• Attend professional customer production meetings when requested by local management.
• Work with professional customer Parts or Supply Associates to identify products available through intercompany supply channels instead of OE dealers.
• Coordinate product information and awareness training to build technicians’ confidence in OE-comparable products.
• Help review wholesale vehicles for parts that could be sourced instead of purchased from OE dealers.
• Identify vehicles on parts hold and seek solutions to make them parts-ready.
• Review the pending list of vehicles scheduled for reconditioning and verify basic market-basket products are in stock.
• Manage the hardware program by identifying stock needs, checking inventory levels, preparing suggested stock orders twice a week or more often as needed, and helping receive and put away hardware orders.
• Provide feedback about issues, concerns, and opportunities to the professional customer management team.
• Anticipate professional customer needs and offer potential solutions.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED