Inside Solution Provider

Advance Stores Company • Fort Myers, FL

1d

About The Position

The Inside Solution Provider supports professional automotive customers with parts sourcing, ordering, inventory management, catalog use, and service-level needs. The role works with professional customer associates and management, Parts Managers, Supply Leads, and technicians to improve parts availability, reduce reliance on original-equipment dealers, and resolve inventory and service issues. The position follows the Advance/CarQuest Store uniform policy and may perform other duties as assigned.

The employee primarily walks or stands and works usually indoors, with occasional outdoor tasks such as installing batteries and wiper blades. The role involves frequent lifting or moving of items weighing up to 50 pounds and occasional lifting or moving of items up to 100 pounds. Other physical activities and potential workplace exposures are described below.

Requirements

• High school diploma or general education degree (GED).
• Ability to meet the physical demands of the job, with or without reasonable accommodation, including walking or standing predominantly; speaking and hearing; handling or feeling with hands and fingers; reaching; climbing or balancing; stooping, kneeling, crouching, or crawling; and frequently lifting or moving up to 50 pounds and occasionally up to 100 pounds.
• Vision abilities including close vision, distance vision, color vision, depth perception, and ability to adjust focus.

Nice To Haves

• ASE certification is preferred but not required.

Responsibilities

• Follow the Advance/CarQuest Store uniform policy.
• Help professional customers use Weblink, WorldPac, and other electronic parts catalogs, including explaining catalog lookup and ordering systems.
• Provide Weblink specification sheets for professional customers reconditioning vehicles and access online sources for information about late-model vehicles requiring special fluids.
• Manage stocked-parts inventory at professional customer locations, identify products to stock, assist with daily stock orders and aged-product removal, and help receive and put away stock orders.
• Source and order parts for professional customers’ mechanical repair processes, including monitoring delivery times, identifying service-level improvements, sourcing original-equipment products, and assisting with recycled or difficult-to-find back-ordered parts.
• Follow up on ordered-product ETAs and communicate service or inventory issues to the Store General Manager.
• Track returns to vendor (RTVs), cores, and warranties for prompt resolution.
• Attend professional customer production meetings when requested by local management.
• Help reduce original-equipment spending by identifying products available through intercompany supply channels, coordinating product information and awareness training, and reviewing wholesale vehicles for parts opportunities.
• Identify vehicles on parts hold and seek solutions to get them parts-ready.
• Review the pending list of vehicles to be reconditioned and verify that basic market-basket products are in stock.
• Manage the hardware program by identifying products to stock at professional customer or serving CARQUEST store locations, checking stock levels, preparing suggested stock orders twice a week or more as needed, and helping receive and put away hardware orders.
• Provide feedback to the professional customer management team about issues, concerns, and opportunities.
• Anticipate professional customer needs and offer potential solutions.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED