Inside Sales

Brandon & Clark Inc•West Odessa, TX

19d•Onsite

About The Position

The Inside Salesperson provides front-line customer support by phone, email, and at the sales counter, helping customers select electro-mechanical parts, tools, and equipment. The role combines product guidance, technical information, sales, order processing, and efforts to bring in new business for Brandon and Clark. The position also supports inventory and warehouse coordination and assists technicians as needed. The role requires regular interaction with customers, co-workers, technicians, and management. Work takes place in an office setting within an electrical shop environment, with potential exposure to electrical and environmental hazards and varying temperatures. Some travel may be required, including manufacturer education and vendor shop tours. Employees may be required to perform other duties as assigned.

Requirements

High school diploma or equivalent.
Strong interpersonal and communication skills, including proper phone etiquette.
Proficiency with POS and inventory software systems.
Strong computer skills, including Microsoft Office Suite, and ability to learn new software quickly.
Problem-solving ability and capacity to thrive in a fast-paced environment.
Strong organizational skills and ability to manage multiple tasks and projects and prioritize effectively.
Ability to work independently and as part of a team.
Outgoing manner and confidence starting and maintaining conversations with unfamiliar people.
Strong research capabilities and ability to learn quickly.
Positive attitude and strong business focus.
Ability to work 40 hours per week on a regular basis, excluding holidays and PTO, with occasional overtime as needed.
Ability to stand or sit for extended periods.
Ability to lift up to 50 lbs.
Comfort working in an office, warehouse, and/or shop-floor setting.

Nice To Haves

Technical certification or associate degree in electrical or mechanical technology.
Two or more years of counter sales experience in an electro-mechanical or industrial environment.
Knowledge of motors, gearboxes, VFDs, PLCs, and related electrical or mechanical components.

Responsibilities

Respond to customer inquiries by phone, email, and in person with professionalism and accuracy.
Greet and assist walk-in customers and identify their needs.
Recommend suitable products or solutions and provide accurate technical information and product specifications.
Answer phones with high-quality service when the Customer Engagement Specialist is unavailable.
Promote and sell electro-mechanical parts and associated equipment, including motors, drives, pumps, bearings, controls, and relays.
Upsell and cross-sell complementary products.
Process sales transactions through the point-of-sale system.
Work to bring in new business for Brandon and Clark.
Keep current with product features, industry trends, and new technologies.
Read and interpret technical drawings, catalogs, and manuals, and liaise with technical support teams on complex inquiries.
Prepare accurate quotations and sales orders.
Create and manage purchase orders, sales orders, and quotes in MotorBase and Springpoint.
Ensure sales orders include correct customer information.
Follow up with customers on quotations and orders, and coordinate material arrival schedules.
Maintain customer records and update CRM systems.
Contact requesters for additional information related to collections as needed.
Use Springpoint Academy to deepen product knowledge and attend relevant classes assigned by the Inside Sales Director.
Maintain clean and organized desk, sales counter, and product display areas.
Monitor stock levels and notify purchasing of shortages or overstock.
Assist with receiving, unpacking, and stocking inventory.
Ensure completed jobs are documented and ready for customer pickup or delivery.
Help technicians locate parts, tools, or documentation.
Work in the warehouse to maintain accurate inventory.
Participate in a rotating after-hours Manager-on-Duty schedule.