Inside Sales

Hoffman & Hoffman Inc•Wade Hampton, SC

8d•Onsite

About The Position

Hoffman Hydronics is seeking qualified professionals for an Inside Sales position. The ideal candidate will uphold company core values, manage accounts, provide excellent customer service, and stay updated on market pricing and product knowledge. This role involves managing the order entry process, coordinating deliveries, acting as a first responder for customer inquiries, and ensuring seamless product delivery through effective communication between customers, sales engineers, and factories. The position requires processing sales orders and quotations in CRM (Netsuite), researching upcoming jobs, performing preliminary take-offs, maintaining project schedules, and developing Installation Operations and Maintenance Manuals. The Inside Sales person will also work closely with manufacturers to resolve issues and coordinate equipment start-ups and warranty resolutions, while remaining knowledgeable about company products and technologies. Other tasks may be assigned by management.

Requirements

Minimum 2 years’ experience in similar role (Inside Sales/Account Executive/Product Management)
Highly developed interpersonal and analytical skills.
Experience with Marketing / Project Management
A strong sales presence and ability to develop lasting relationships
Detail oriented, professional attitude, reliable.
Strong time management skills
Sincere desire to help others.
Strong attention to detail
Ability to work independently and within a team with emphasis on accuracy and timeliness.
Must possess a personal need to consistently produce accurate and thorough results.
Superior written and oral communication skills
Proven problem solving, leadership and listening skills.
Product and vendor knowledge (or the ability to quickly learn it)
Strong technical aptitude
Ability to work in a fast-paced environment and handle multiple task.
Strong administrative and organizational skills

Nice To Haves

Bachelor’s degree preferred but not required
2 or more years’ experience in the HVAC industry preferred but not required

Responsibilities

Uphold and Adhere to Hoffman Hydronics Core Values
Manage collective accounts
Provide a high level of customer service in a timely, effective and efficient manner
Keep up to date information on Jobs List
Continuously stay updated on current competitive market pricing and report/share with Outsides Sales and Management
Develop technical depth and understanding of company products and application knowledge
Manage the order entry process and coordinate deliveries with the customers including returns and warranties
Act as first responder for customer call-in requests regarding products or services
Upon receipt of an approved submittal the Inside Sales person is responsible for seeing the product is ordered on time and accurately. It is essential that this position provide good communication between the customer, sales engineer and the factories in order to accomplish a seamless product delivery
Process and enter sales orders and quotations into CRM (Netsuite)
Utilize industry databases to research and find upcoming jobs to bid
Do preliminary take off on upcoming jobs
Maintain project schedules in quote/project management system ensuring timely project management including: Submittals, Orders Entered, Customer Acknowledgements, Delivery Schedules, IOMs, Project Close Out
Develop “Installation Operations and Maintenance Manuals" to provide the customer with written documentation on how to operate and maintain equipment purchased
Work closely with manufacturers to resolve issues
Coordinate scheduling of equipment start-up and resolution of warranty-related issues
Remain knowledgeable on products and technologies which Hoffman Hydronics represents
Other tasks as assigned