Inside Sales

Alex Lee•Lawrenceville, GA

26d

About The Position

The Inside Sales role focuses on introducing products to clients and increasing product sales. The position sells by phone, including through cold calls made using business directories and client referrals. The representative works with customers to understand what they want, develop solutions, and ensure a smooth sales process. The role also communicates with walk-in customers and occasionally visits customers in person.

Requirements

High school diploma or equivalent.
At least 2 years of inside sales experience.
Exceptional verbal and written communication skills, confidence, and the ability to call, connect with, and interact with potential customers.
Creative thinking and the ability to resolve critical problems.
Energetic, outgoing, and friendly demeanor.
Expertise in Outlook and MS Excel.
Persuasive and goal-oriented.
Target-oriented and committed to teamwork.
Eagerness to expand the company through new sales, clients, and territories.
Self-motivated and self-directed.
Ability to multitask, prioritize, and manage time efficiently.
In-depth understanding of the company’s services and its position in the industry.
Bilingual.

Responsibilities

Make cold calls and multiple outbound calls to potential clients, take customer orders, and suggest new items.
Understand customers’ needs and expectations, offer alternatives and solutions, and provide support and attentive service.
Build friendly relationships with customers and maintain ongoing customer relations.
Create and maintain a database of prospective clients and contact them regularly.
Work with the sales team.
Meet and communicate with walk-in customers.
Occasionally visit customers to monitor their needs, check that everything is in order, and identify products they may be missing.
Track weekly, monthly, and quarterly performance and sales metrics.
Handle customer inquiries promptly and effectively in a fast-paced, team-oriented environment.
Record customer suggestions and complaints and report them to the appropriate department.
Research new competitive products and competitors’ marketing strategies.
Record each sales transaction in the sales book and submit weekly reports to higher officials.
Analyze customers’ choices and financial capacities and recommend suitable products.