Inside Sales

Bauer Built•Blaine, MN

20d

About The Position

Bauer Built is hiring an Inside Sales team member to help customers choose tires and automotive services that fit their needs and budget. The role handles customer interactions by phone, email, and in person; processes sales and keeps accurate customer, sales, and follow-up records using CRM or POS systems; and coordinates with technicians and shop staff to support timely service completion. The employee stays informed about products, promotions, pricing, and industry trends, responds professionally to complaints and warranty questions, and maintains a clean, organized work area while following safety policies and procedures.

Requirements

Strong customer focus and service orientation.
Ability to build and maintain positive customer relationships.
Product knowledge and willingness to continuously learn.
Safety awareness in a shop environment.
Effective problem-solving and conflict-resolution skills.

Responsibilities

Assist customers in selecting appropriate tires and automotive services based on their needs and budget.
Professionally handle incoming phone calls, emails, and walk-in customers.
Process sales transactions and maintain accurate records of customer interactions, sales, and follow-ups using CRM or POS systems.
Coordinate with service technicians and shop staff to ensure timely installation and service completion.
Stay current on product offerings, promotions, pricing, and industry trends.
Address customer complaints, concerns, and warranty questions in a professional and solution-oriented manner.
Maintain a clean, organized front-counter and work area while following safety policies and procedures.