Inside Sales

GMS•Baltimore, MD

3d•Onsite

About The Position

The Inside Sales role provides product knowledge and sales support for building materials used in the drywall and construction industries, including drywall, insulation, metal studs, ceiling systems, stucco, construction tools and safety items, drywall compound, and related accessories. The position takes customer orders at the sales counter and by phone, builds customer relationships, and uses the company computer system to process orders and sales transactions. Compensation includes hourly pay, with commission potentially available in addition to base pay. The role works with Outside Sales Representatives and Sales Managers to determine sales approaches, assists customers with product purchases, and supports sales through product and service information, pricing, credit terms, and order documentation. Work is primarily in a professional office environment, with extended sitting, computer use, telephone communication, and regular interaction with customers, employees, vendors, and other contacts. The position reports to the Inside Sales Supervisor/Manager, Sales Manager, Customer Service Supervisor, Showroom Manager, and/or Branch/Area Manager.

Requirements

Be a team player with attention to detail and good organizational skills.
Have 1–2 years of preferred industry or similar experience.
Demonstrate strategic thinking and the ability to develop and execute strategies aligned with business goals and customer needs.
Have analytical skills to evaluate sales metrics, market data, and research findings.
Develop customer relationships and understand customer needs to provide tailored solutions.
Work collaboratively with team members toward shared sales goals.
Have negotiation skills.
Communicate effectively verbally and in writing with clients, internal teams, stakeholders, and leadership.
Manage multiple initiatives and deliver results efficiently and on time.
Prioritize tasks and manage time effectively in a dynamic work environment.
Adapt to a fast-paced environment, manage multiple priorities, and solve problems.
Demonstrate customer focus and technical aptitude, including proficiency with digital tools and computer applications.
Be able to remain stationary in an office environment for 50% of the time and frequently move around the office to access files and machinery.
Be able to operate basic office machinery and communicate and exchange accurate information with the team and management.
Be able to occasionally lift office supplies or materials weighing up to 15 pounds.

Nice To Haves

Industry or product knowledge.
High school diploma or GED.
Preferred industry or similar experience of 1–2 years.

Responsibilities

Take orders at the sales counter and over the phone.
Build relationships with customers.
Use the company computer system to enter orders.
Complete sales orders and tender cash sales.
Develop product knowledge to assist customers with purchases.
Collaborate with Outside Sales Representatives and Sales Managers to determine strategic sales approaches.
Overcome objections from prospective customers.
Explain product and service features and benefits, quote prices, discuss credit terms, and prepare sales order forms and/or reports.
Manage multiple priorities and deadlines while maintaining focus and productivity.

Benefits

Medical, dental, vision, disability, and life insurance, subject to eligibility.
Wellness benefits.
401(k) retirement plan.
Employee stock purchase program.
Paid holidays and vacation days.
Professional growth opportunities.
Development and training programs.
Commission may be available in addition to hourly pay.
Hourly associates may be eligible for overtime based on business needs.
Depending on the role, associates may be eligible for performance-based bonus programs, car allowance or automobile and fuel program, and reimbursement for travel expenses under company policy.