Inside Sales

Supply New England•Warwick, RI

21d

About The Position

The Inside Sales representative works cooperatively with outside sales and other distribution team members to grow existing accounts, create new customers, and meet or exceed monthly sales quotas at the appropriate gross margin while increasing customer satisfaction. The role sells and promotes stocked products, offers alternatives when customers request other products, and converts customer requests to stocked brands. The representative also promotes current programs and sales, upsells complementary products, follows through on customer commitments, and provides knowledgeable, respectful service at the point of sale. This position has no supervisory responsibilities and operates in a professional office environment. Occasional travel for training and events is expected.

Requirements

High school diploma or GED, or an equivalent combination of education and experience.
Sales, customer/client focus, time management, organizational, and communication skills.
Ability to contribute to team success.
Ability to verify identity and eligibility to work in the United States and complete the required employment eligibility verification document upon hire.

Nice To Haves

College degree.
Knowledge of the plumbing, heating, or HVAC industry.

Responsibilities

Work with outside sales and distribution team members to grow existing customers and create new customers.
Meet or exceed monthly sales quotas at the appropriate gross margin while increasing customer satisfaction.
Sell and promote stocked items and products, suggest alternatives, and convert customer requests to stocked brands.
Upsell complementary products beyond customers’ original orders.
Promote current programs and sales.
Follow through on customer commitments, including communications, bids, and existing sales orders.
Greet and serve customers at the point of sale with respect, knowledge, and confidence.
Demonstrate product knowledge and explain the company’s competitive advantage.
Build customer relationships and recommend products or services that meet customer needs.
Use related computer systems and applications proficiently.
Follow procedures to ensure high-quality output and take action to correct quality problems.
Organize work time to maximize efficiency using a defined time-management process.
Contribute to team success and maintain a positive, collaborative outlook.