Inside Sales

Rite-Hite • Milwaukee, WI

3d

About The Position

Inside Sales at Arbon Equipment, a Rite-Hite Company, generates and qualifies leads and supports quote development for territory sellers. The role takes sales as far as possible on behalf of Territory Representatives to improve responsiveness and efficiently serve smaller, transactional customers. It reports to the Inside Sales Manager, is part of the Inside Sales organization led by the Director Inside Sales, and works closely with Territory Representatives and Field Support to deliver a seamless customer experience.

Employees are expected to demonstrate Rite-Hite's Values in Action and contribute to a culture of accountability, collaboration, and respect. The role supports and promotes workplace safety, follows Company and OSHA safety policies, uses required PPE, and promptly reports hazards, near misses, and incidents.

The position is based at a location to be determined, in an office environment, with minimal travel required; occasional travel may be required. There are no on-call requirements. Physical demands include regularly talking, hearing, using hands to manipulate objects or controls, standing and walking; occasionally stooping, bending, reaching above the shoulders, and lifting up to 25 pounds. Work also involves frequent computer-based duties, periods of sitting, close vision, and adjusting focus. The role may require meeting customer site access and safety requirements, passing a background check, and being eligible to work in the United States.

Requirements

• 1–2+ years of inside sales, customer service, or call center sales experience.
• Strong phone and digital communication skills.
• Proficiency with CRM systems.
• Ability to multitask and prioritize in a fast-paced environment.
• Consultative, needs-based selling approach.
• Collaborative, team-oriented mindset.
• Ability to meet customer site access and safety requirements, if applicable.
• Ability to pass a background check.
• Eligibility to work in the United States.

Nice To Haves

• Associate's or Bachelor's degree, or an equivalent combination of education and experience.
• Experience in industrial or distribution sales.
• Experience with CRM and sales engagement tools.
• Bilingual Spanish, depending on region.
• Experience supporting a field sales team.

Responsibilities

• Generate and qualify inbound and outbound leads and sales opportunities.
• Support quote development and follow-up for Territory Representatives.
• Manage smaller and transactional customer relationships directly, taking sales to close where appropriate.
• Maintain accurate records of leads, opportunities, and customer activity in the CRM system.
• Respond promptly to customer inquiries via phone and digital channels.
• Partner with Territory Representatives to hand off qualified opportunities and provide status updates.
• Support marketing campaign follow-up and demand-generation activities.
• Identify upsell and cross-sell opportunities during customer interactions.
• Contribute to regional Inside Sales performance metrics, including response time and conversion rate.
• Support and promote a culture of safety; follow Company and OSHA safety policies and procedures; use required PPE; and promptly report hazards, near misses, and incidents.
• Demonstrate company values in daily interactions, decision-making, and work, contributing to a culture of accountability, collaboration, and respect.

Benefits

• Comprehensive medical, dental, and vision coverage.
• Life and disability insurance.
• Well-being program with an opportunity to receive an extra day off and more.
• 401(k) retirement savings program with company match and profit sharing.
• Paid holidays, vacation time, and personal/sick days.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed