Inside Sales

Industrial Inspection & Analysis•St. Louis, MO

4d•Onsite

About The Position

Industrial Inspection & Analysis is seeking a motivated inside salesperson for IIA Laboratory Services in St. Louis, Missouri. IIA Laboratory Services provides testing and inspection services, including nondestructive and destructive testing, metallurgical and mechanical testing, chemical and polymer analysis, and equipment and gauge calibration. The company serves aerospace, defense, medical, communications, and other industries globally, marketing its capabilities to manufacturers of all sizes. The inside salesperson focuses on customer outreach and managing inbound leads from initial receipt through quoting and close. The role includes customer service calls to understand customer needs and business outlooks, as well as quote follow-up to help develop winning proposals. The successful candidate is proactive, communicates clearly, and is motivated to close sales and increase revenue.

Requirements

Strong computer skills, including proficiency with Microsoft Word, PowerPoint, Outlook, and Excel.
Excellent verbal and written communication skills and the ability to connect and interact with prospective customers.
Professional, approachable, and customer-focused communication style.
Self-motivated and able to adapt to changing strategies.
Persuasive and goal oriented.
Ability to multitask, prioritize, and manage time efficiently.
Ability to work independently and collaboratively as part of a team.
Resilience in handling rejection while maintaining a positive, professional approach with prospective customers.
Knowledge of the sales process from initial contact through close.
Motivation to grow the business through new sales, customers, and territories.
High school diploma or equivalent.

Nice To Haves

Salesforce or other CRM experience.
Previous experience in an outbound call center, inside sales, the industry, or a related sales role.
Testing industry knowledge.

Responsibilities

Spend time in the laboratory with inspectors and engineers to learn about the business and its services.
Cross-sell additional laboratory services to existing customers and identify prospects who could benefit from IIA’s broader offerings.
Answer customer questions and coordinate follow-up calls, involving IIA leaders and subject matter experts as needed.
Conduct customer service and quote follow-up calls to help earn customers’ business.
Present service information to prospective customers through virtual meetings and presentations.
Qualify and convert leads from digital campaigns, conferences, referrals, trade shows, and other sources.
Maintain accurate prospective customer information in Salesforce or another CRM.
Track weekly, monthly, and quarterly customer financial performance metrics.
Maintain sales pipelines with channel partners and team members to close sales.
Work with the outside sales team and customers to close sales and provide support throughout the sales process.