Inside Sales

American Metals Supply • Groveport, OH

2d

About The Position

American Metals Supply is hiring an Inside Sales team member to assist customers with phone and walk-in sales of HVAC parts and supplies. The role handles customer requests for quotes, orders, pricing, and lead times through phone, email, and other communication channels, and follows up on quotations and pricing requests to provide responsive customer service. Cold calling is not required.

The Inside Sales team member coordinates with manufacturers to obtain current lead-time and delivery information and partners with Outside Sales to provide customers with prompt, accurate, and professional service. The role also involves educating customers about product features, applications, and solutions, and building long-term customer relationships through responsiveness, product knowledge, and dependable service.

American Metals Supply is a wholesale distributor of sheet and coil steel, prefabricated duct and fittings, HVACR products, and machinery. The company has been employee-owned since 1962 through its Employee Stock Ownership Plan (ESOP), and describes its culture as grounded in integrity, accountability, teamwork, and customer service.

Requirements

• Previous sales and customer service experience, preferably in construction, industrial distribution, HVAC, or a related industry.
• Strong communication and relationship-building skills.
• Proven ability to provide excellent customer service while identifying sales opportunities.
• Creative problem-solving skills and attention to detail.
• Self-motivated, with the ability to work independently and collaboratively.
• Professional demeanor and a high level of integrity.
• Comfort working in a fast-paced environment while managing multiple priorities.

Nice To Haves

• Experience with Epicor Eclipse/Solar software.
• Knowledge of HVAC products or the wholesale distribution industry.
• Proficiency with Microsoft Office 365.

Responsibilities

• Assist customers with phone and walk-in (will-call) sales of HVAC parts and supplies; cold calling is not required.
• Receive and process customer requests for quotes, orders, pricing, and lead times via phone, email, and other communication channels.
• Follow up on quotations and pricing requests to provide outstanding customer service.
• Coordinate with manufacturers to obtain current lead times and delivery information.
• Partner with the Outside Sales team to provide customers with prompt, accurate, and professional service.
• Educate customers on product features, applications, and solutions to help meet their business needs.
• Build long-term customer relationships through responsiveness, product knowledge, and dependable service.

Benefits

• Competitive compensation.
• Outstanding family medical benefits.
• Employee Stock Ownership Plan (ESOP).
• 401(k) and Roth 401(k) with a 6% company match.
• Employer-paid family dental insurance.
• Employer-paid life insurance.
• Paid Time Off (PTO).
• Seven paid holidays each year.
• Opportunities for advancement and professional growth.
• A collaborative, employee-owned culture.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed