Inside Sales

J&L Building Materials, Inc. • Douglass Township, PA

18d • Onsite

About The Position

J&L Building Materials is seeking an Inside Sales team member at its branch in Douglassville, Pennsylvania. The role works at the counter as a representative of the company, engaging directly with customers to provide service and drive sales. The successful candidate will understand the product range, contribute to sales goals, and build customer relationships. J&L is a third-generation, family-owned, independent distributor serving professional contractors and builders since 1958. Its stated mission is to deliver exceptional customer service and prioritize people and relationships, with an emphasis on customer-centric excellence, authentic relationships, personal responsibility and accountability, and integrity and honesty. Management may revise the role or assign additional or different tasks. Reasonable accommodations are available as described in the posting.

Requirements

• High school diploma or equivalent.
• At least one year of experience in customer service, inside sales, or a related field.
• Ability to read and interpret safety rules, procedure manuals, and work instructions.
• Basic math skills, including calculating discounts, percentages, and measurements, and applying basic algebra and geometry.

Nice To Haves

• Associate or bachelor’s degree, preferably in a business-related field; alternatively, a high school diploma or GED and at least one year of related sales experience.
• Familiarity with the building materials industry or construction/contracting experience.
• Strong familiarity with technology, including Microsoft Office Suite and point-of-sale or inventory systems.
• Strong attention to detail and ability to communicate and follow procedures.
• Exceptional customer service skills.

Responsibilities

• Serve as an internal salesperson and ensure a high level of customer service and satisfaction for activities under the employee’s control.
• Build and maintain positive customer relationships.
• Enter new customer data and sales data for current customers into the computer database.
• Make outbound lead follow-up calls to potential and existing customers by telephone and email.
• Handle inbound sales lead calls and convert calls into sales.
• Resolve customer complaints and disputes through the proper channels.
• Provide product demonstrations to qualified customers upon request.
• Emphasize salable features, quote prices and credit terms, and prepare sales orders.
• Estimate delivery to customers and investigate and resolve delivery issues.
• Coordinate and assist with stocking, inventory, and cycle counting of materials.
• Prepare reports on business transactions.
• Attend branch meetings.
• Travel to and attend meetings and seminars for product training.
• Perform other duties as assigned.

Benefits

• Full medical, dental, and vision benefits coverage.
• Employer contribution to a Health Savings Account for employees enrolled in the high-deductible health plan.
• 401(k) with a 6% employer match after six months of employment.
• Profit-sharing bonus program.
• Paid time off.
• Paid holidays.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED