Inside Sales

Supply New England•Uxbridge, MA

21d

About The Position

The Inside Sales representative works cooperatively with outside sales and other members of the distribution team to grow existing customers, create new customers, and meet or exceed monthly sales quotas at the appropriate gross margin while increasing customer satisfaction. This is a full-time position working 40 hours per week. Days of work are Monday through Friday, with rotating Saturdays. The position is located in Uxbridge, Massachusetts.

Requirements

High school diploma or GED, or an equivalent combination of education and experience.
Proficiency with related computer systems and applications.
Strong sales, customer service, communication, time-management, and organizational skills.
Ability to contribute to team success.

Nice To Haves

College degree.
Knowledge of the plumbing, heating, or HVAC industry.

Responsibilities

Sell and promote in-stock items and products, suggest alternatives when customers request other products, and convert customer requests to stocked brands.
Upsell complementary products beyond customers’ original orders.
Promote current programs and sales.
Follow through on commitments to customers, including communications, bids, and existing sales orders.
Greet and assist customers at the point of sale with service, respect, and product knowledge.
Proactively seek sales and ask customers for the sale.
Demonstrate company product knowledge and explain the company’s competitive advantage.
Build customer relationships and contribute to a positive, collaborative work environment.
Use related computer systems and applications proficiently.
Follow procedures accurately, maintain high-quality output, and take action to correct quality problems.
Recommend products or services that meet customer needs and contribute to customer satisfaction.
Organize work time to maximize efficiency using a defined time-management process.