Inside Sales

Power-Flo Technologies Inc•Cheektowaga, NY

88d•$18 - $30•Onsite

About The Position

At Power-Flo Technologies, you’ll be part of a team that supports the electrical, industrial, mechanical, and automation industries with trusted products and real-world solutions. What sets us apart is our people-first, collaborative culture—where technical expertise and teamwork come together to meet the unique needs of our customers. As an Inside Sales Representative, you’ll play a key role in building lasting customer relationships and driving business growth. You’ll work closely with customers, outside sales, vendors, and internal teams to deliver responsive, reliable service—becoming a trusted point of contact while developing strong product knowledge. In this role, you’ll support an existing customer base while actively identifying new opportunities, making a direct impact on customer satisfaction and the success of the business.

Requirements

Overall knowledge and understanding of Controls, VFDs, PLCs, and motors
Must be able to handle a high call volume environment
Exceptional interpersonal and customer service skills
Ability to work well both independently and in a team setting
Excellent written and verbal communication skills
Problem solving and reconciliation skills necessary
Must be committed to learn our business and all the product lines and to keep up to date as well
Ability to remain professional and focused with customers on the phone and successfully conclude the call despite any challenges presented by the customer
Must be a Self-motivated and sales driven individual
Experienced being responsible for maintaining and exceeding quota’s/sales goals
Must be able to learn our Windows based and our text command-based ERP System
Valid and clean driver's license

Nice To Haves

Experience with our ERP System that is called Epicor Solar Eclipse is a big plus

Responsibilities

Determine customer requirements to recommend specific products, solutions, or services
Introduce new products to existing customers
Retain existing customers by building rapport and providing unmatched customer service
Receive and process orders from customers utilizing our ERP system
Maintain proper records of all transactions (sales orders, cancellations, returns, credits, warranties, complaints) and perform follow-up activity
Provide timely solutions to customer queries
Prepare and follow up on customer quotations
Maintain liaison with other departments for order completion and timely shipment
Work with vendors as necessary to gather information regarding pricing and availability
Correspond with customers via e-mail and telephone
Provide back up support to team members as required
Manage pricing and margins in conjunction with outside sales to maximize profitability
Attend training to obtain relevant knowledge regarding existing and new product lines
Vigorously seek prospective new accounts employing standard sales methods
Load and maintain Rebates in ERP system as well as contact vendors for special pricing or renewal of expired Special Price Agreements and Rebates