Inside Sales

J&L Building Materials • Douglassville, PA

16d • Onsite

About The Position

J&L Building Materials is hiring an Inside Sales team member at its branch in Douglassville, Pennsylvania. The role works at the customer counter, providing service and product guidance while contributing to sales goals. The Inside Sales representative supports professional contractors and builders, builds customer relationships, and handles sales and related branch activities. J&L is a third-generation, family-owned, independent distributor serving contractors and builders since 1958, with a focus on customer service, personal relationships, responsibility, and integrity.

Requirements

• High school diploma or equivalent.
• At least one year of experience in customer service, inside sales, or a related field.
• Ability to read and interpret safety rules, procedure manuals, and work instructions.
• Basic math skills, including calculating discounts, percentages, and measurements, and applying basic algebra and geometry.

Nice To Haves

• Associate or bachelor’s degree, preferably in a business-related field; alternatively, a high school diploma or GED and at least one year of related sales experience.
• Familiarity with the building materials industry or construction/contracting experience.
• Strong familiarity with Microsoft Office Suite and point-of-sale or inventory systems.
• Strong attention to detail and ability to communicate and follow procedures.
• Exceptional customer service skills.

Responsibilities

• Serve as an internal salesperson and provide a high level of customer service and satisfaction for activities under the role’s control.
• Build and maintain positive customer relationships.
• Enter new customer information and sales data for current customers into the computer database.
• Follow up with potential and existing customers by telephone and email.
• Handle inbound sales lead calls and convert them into sales.
• Resolve customer complaints and disputes through the proper channels.
• Provide product demonstrations to qualified customers upon request.
• Explain product features, quote prices and credit terms, and prepare sales orders.
• Estimate delivery times and investigate and resolve delivery issues.
• Coordinate and assist with stocking, inventory, and cycle counting of materials.
• Prepare reports on business transactions.
• Attend branch meetings.
• Travel to and attend meetings and seminars for product training.
• Perform other duties as assigned.

Benefits

• Full medical, dental, and vision coverage.
• Employer contribution to a Health Savings Account for employees enrolled in the high-deductible health plan.
• 401(k) with a 6% employer match after six months of employment.
• Profit-sharing bonus program.
• Paid time off.
• Paid holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED