Inside Sales

Bliffert Lumber•Portage, WI

13d•Onsite

About The Position

The Inside Sales Associate is a customer-facing member of the Portage Lumber branch team who assists contractors and homeowners with project needs, product selection, quotes, orders, and related questions. The role supports daily sales operations and helps maintain the customer service standards expected by Bliffert Lumber. The position includes customer service and relationship management, order entry and processing, preparing and revising quotes, explaining product features and pricing, processing cash sales, and assisting with billing and administrative work. The employee develops knowledge of building materials and specialized categories such as decking, doors, windows, and trim, and participates in company training, including Spruce system training. The role also involves collaborating and cross-training with teammates, following safety procedures, and protecting confidential company and customer information. The position is full-time, day shift, with a consistent Monday–Friday schedule and no regular weekends or holidays; occasional Saturday work from 8 a.m. to noon may be needed based on business needs. The role requires the ability to stand, sit, walk, and navigate stairs throughout the workday, and occasionally lift and carry products weighing up to 25 pounds.

Requirements

Previous customer service or sales experience is preferred.
Strong interpersonal and communication skills.
Ability to build rapport and establish relationships with customers.
Basic computer proficiency and ability to learn company systems.
Ability to work collaboratively in a team environment.
Strong attention to detail and organizational skills.
Ability to stand, sit, walk, and navigate stairs throughout the workday.
Ability to occasionally lift and carry products weighing up to 25 pounds.
Commitment to workplace safety and company policies.

Responsibilities

Create positive experiences during customer interactions and build relationships with retail and contractor customers.
Answer incoming customer calls and assist walk-in customers with project needs and product selection.
Listen to customer requirements and recommend suitable products and solutions.
Resolve customer questions and concerns with a positive, helpful attitude.
Enter and process customer orders accurately using company systems.
Prepare sales orders, quotes, and related documentation, and update quotes as project needs change.
Explain product features, benefits, pricing, and credit terms.
Collaborate with sales team members to support customer opportunities.
Assist with cash sales and transaction processing.
Help manage the location’s volume of quotes and customer requests.
Develop knowledge of building materials, lumber products, company services, decking, doors, windows, and trim.
Participate in company training programs, including Spruce system training, and continuously expand product and industry knowledge.
Cross-train with experienced team members and become a resource for customers and teammates.
Assist with billing activities and administrative tasks as needed.
Promote a safe and professional work environment and follow Bliffert Lumber safety policies and procedures.
Report workplace injuries immediately to management.
Protect confidential company financial information, business plans, and customer information.
Perform additional responsibilities as assigned by management.