Inside Sales

SRS Distribution•Bladensburg, MD

3d•Onsite

About The Position

The Inside Sales role provides product knowledge and sales support for building materials used in the drywall and construction industries, including drywall, insulation, metal studs, ceiling systems, stucco, tools, safety items, drywall compound, and accessories. The position takes customer orders at the counter and by phone, enters orders into the company computer system, completes sales orders, and tenders cash sales. It builds customer relationships and develops product knowledge to help customers select products. The role collaborates with Outside Sales Representatives and Sales Managers on sales approaches, addresses prospective customers’ objections, explains product and service features and benefits, quotes prices, discusses credit terms, and prepares sales order forms and reports. It reports to the Inside Sales Supervisor/Manager, Sales Manager, Customer Service Supervisor, Showroom Manager, and/or Branch/Area Manager. Work is primarily in a professional office environment and involves extended periods of sitting, computer use, and telephone communication; frequent use of standard office equipment; and regular interaction with employees, customers, vendors, and other business contacts. Occasional lifting of office supplies or materials up to 15 pounds may be required. The listed base pay range is $21.59 to $27.45 per hour. Starting pay may vary based on factors such as position, location, education, training, and experience. Hourly associates may be eligible for overtime based on business needs. Depending on the role, associates may also be eligible for performance-based bonuses, commissions, a car allowance or automobile and fuel program, and travel expense reimbursement under company policy.

Requirements

Be a team player and demonstrate attention to detail and good organizational skills.
Have 1–2 years of preferred industry or similar experience.
Demonstrate strategic thinking, analytical capability, customer relationship management, collaborative teamwork, negotiation skills, communication excellence, project management, organization and time management, adaptability and problem-solving, customer focus, and technical aptitude and digital literacy.
Demonstrate exceptional verbal and written communication skills.
Be able to remain stationary in an office environment for 50% of the time, frequently move around the office, operate basic office machinery, and communicate and exchange accurate information with the team and management.
Be able to occasionally lift office supplies or materials up to 15 pounds.

Nice To Haves

Industry or product knowledge is a plus.
High school diploma or GED is the preferred education.

Responsibilities

Take orders at the sales counter and over the phone.
Build relationships with customers.
Use the company computer system to enter orders.
Complete sales orders and tender cash sales.
Develop product knowledge to assist customers with purchases.
Collaborate with Outside Sales Representatives and Sales Managers to determine strategic sales approaches.
Overcome objections from prospective customers.
Emphasize product and service features and benefits, quote prices, and discuss credit terms.
Prepare sales order forms and/or reports.
Manage multiple priorities and deadlines while maintaining focus and productivity.

Benefits

Competitive weekly or bi-weekly pay.
Discretionary bonuses.
401(k) with company match.
Employee Stock Purchase Plan.
Paid time off, including vacation, sick, volunteer, holiday, birthday, and floating time.
Medical, dental, and vision coverage.
Flexible spending accounts.
Company-paid life insurance and short-term disability.
Optional long-term disability and additional life insurance.
Depending on the role, performance-based bonuses, commissions, a car allowance or automobile and fuel program, and travel expense reimbursement may be available.