Sales Inside

Foundation Building Materials•Jacksonville, FL

10d

About The Position

At Foundation Building Materials (FBM), Inside Sales Professionals build strong customer relationships by providing expert product guidance and exceptional service. The role supports customers from the front counter through tailored sales solutions, contributing to sales, order fulfillment, showroom operations, and project coordination. This is a full-time position with competitive pay and benefits. The position reports to the Branch Manager.

Requirements

At least 2 years of inside sales experience; incoming-call experience preferred.
Excellent verbal communication skills and telephone manner.
Ability to focus on different tasks and use time efficiently to achieve desired outcomes.
Familiarity with Windows operating systems.
Warehouse work, including forklift experience or training.

Nice To Haves

Bilingual English/Spanish skills.

Responsibilities

Maintain professional, courteous communication with customers before, during, and after sales.
Provide product knowledge and generate accurate quotes and proposals.
Assist walk-in customers and promptly handle inquiries and complaints.
Drive profitable sales through effective selling, upselling, and cross-selling.
Accurately enter orders, pricing, and customer data into systems.
Respond to order and quote requests through channels such as phone, email, and fax.
Collaborate with outside sales representatives and internal teams to fulfill customer needs.
Maintain stock levels, organize the showroom, and support physical inventories.
Schedule and coordinate inbound and outbound deliveries and shipping logistics.
Negotiate freight rates and manage inventory movement efficiently.
Operate and balance the cash register and drawer daily using proper procedures.
Use management software for billing, reporting, and project tracking.
Maintain up-to-date product expertise and manage documentation and order details for large or complex projects.
Coordinate deliveries with Operations staff and coordinate the purchase and delivery of special products.
Attend required sales meetings and company training programs.
Support company values in safety, customer focus, teamwork, integrity, and being a company of choice for employees and customers.
Perform other duties as assigned.