Inside Sales

Rite-Hite • Milwaukee, WI

2d

About The Position

At Arbon Equipment, a Rite-Hite Company, Inside Sales helps deliver solutions that keep workplaces safe, productive, and efficient while building trusted customer partnerships. The role generates and qualifies leads, supports quote development for territory sellers, and advances sales on behalf of Territory Representatives to improve responsiveness and efficiently serve smaller, transactional customers. It manages smaller customer relationships directly and may take sales through to close where appropriate.

Inside Sales reports to the Inside Sales Manager and is part of the Inside Sales organization led by the Director Inside Sales. The role works closely with Territory Representatives and Field Support to provide a seamless customer experience. Employees are expected to model Rite-Hite's Values in Action and contribute to a culture of accountability, collaboration, and respect.

The position is office-based, with the work location listed as TBD and minimal travel expected; occasional travel may be required. The work involves frequent computer-based tasks and periods of sitting, as well as regular talking, hearing, hand use, standing, and walking. Occasional stooping, bending, reaching above the shoulders, and lifting up to 25 pounds may be required. On-call duties are not required.

Requirements

• Associate's or Bachelor's degree preferred, or an equivalent combination of education and experience.
• 1–2+ years of inside sales, customer service, or call center sales experience.
• Strong phone and digital communication skills.
• Proficiency with CRM systems.
• Ability to multitask and prioritize in a fast-paced environment.
• Consultative, needs-based selling approach.
• Collaborative, team-oriented mindset.
• Ability to meet customer site access and safety requirements, if applicable.
• Ability to pass a background check.
• Eligibility to work in the United States.

Nice To Haves

• Experience in industrial or distribution sales.
• Experience with CRM and sales engagement tools.
• Bilingual Spanish skills, depending on region.
• Experience supporting a field sales team.

Responsibilities

• Support and promote a culture of safety; follow company and OSHA safety policies and procedures, use required PPE properly, and promptly report hazards, near misses, and incidents.
• Generate and qualify inbound and outbound leads and sales opportunities.
• Support quote development and follow-up for Territory Representatives.
• Manage smaller and transactional customer relationships directly, taking sales to close where appropriate.
• Maintain accurate lead, opportunity, and customer activity records in the CRM system.
• Respond promptly to customer inquiries through phone and digital channels.
• Coordinate with Territory Representatives to hand off qualified opportunities and provide status updates.
• Support marketing campaign follow-up and demand-generation activities.
• Identify upsell and cross-sell opportunities during customer interactions.
• Contribute to regional Inside Sales performance metrics, including response time and conversion rate.
• Demonstrate company values in daily interactions, decision-making, and work; contribute to accountability, collaboration, and respect.

Benefits

• Comprehensive medical, dental, and vision coverage.
• Life and disability insurance.
• Well-being program with an opportunity to receive an extra day off.
• 401(k) retirement savings program with company match.
• Profit sharing.
• Paid holidays, vacation time, and personal/sick days.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree