Inside Sales

Big C Lumber Careers•Shipshewana, IN

21d

About The Position

The Inside Sales role sells building materials to professional builders, remodelers, and do-it-yourselfers. The employee is expected to observe the company’s Mission Statement, Value Statement, Service Promise, and Safety Program. The top priority is ensuring customer satisfaction without compromising safety. The role also supports store operations through customer service, sales, delivery coordination, showroom maintenance, and asset preservation. Other duties and assignments may be changed or assigned at any time, with or without notice.

Requirements

High school diploma or GED preferred.
Building material knowledge.
Blueprint reading ability.
Basic computer skills and ability to adapt to in-house software.
Strong interpersonal communication skills and phone etiquette.
Ability to prioritize.
Ability to make change, handle money, and process credit cards.
Ability to routinely lift, carry, and move 70 pounds.
Ability to sit and stand for long periods of time.
Ability to coordinate with a team.

Responsibilities

Generate sales and determine customer needs.
Place special orders and prepare quotes.
Coordinate deliveries and provide accurate delivery instructions.
Troubleshoot customer problems.
Maintain showrooms and pull store items for delivery.
Communicate clearly, accurately, and effectively with employees, management, customers, and suppliers.
Perform special assignments or projects as required by the General Manager.
Preserve company assets.
Follow safety and fire regulations and anti-theft procedures.
Promote a positive image of BIG C.
Observe the Mission Statement, Value Statement, Service Promise, and Safety Program.
Ensure customer satisfaction while never compromising safety.
Perform other duties, responsibilities, and activities as assigned.