Inside Sales Window Specialist

Lansing Building Products•King of Prussia, PA

About The Position

The Windows and Doors Specialist is an inside sales role focused on providing an exceptional customer experience and driving sales in the branch and over the phone. The role requires specialized knowledge of windows and doors to help customers find solutions, perform takeoffs, prepare quotes, and coordinate with vendors to ensure accurate and timely fulfillment. The position reports to the Branch Operations Manager and has no direct reports.

Requirements

Experience in construction sales or residential construction/home building.
Ability to interpret blueprints and perform takeoffs accurately with minimal direction.
Proficiency with vendor-specific software for quoting and order management, or willingness to learn.
Ability to work independently and as part of a team.
Excellent customer service and communication skills, including the ability to explain technical details to customers.
Ability to prioritize tasks and work efficiently in a fast-paced sales environment.

Responsibilities

Live the company mission statement and TRUEBLUE Values.
Assist customers with product selection, orders, and special requests, aligning solutions with their project needs.
Perform accurate takeoffs to determine material needs and provide precise estimates.
Build and maintain relationships with key window and door vendors, coordinate vendor visits, and stay current on product offerings.
Use vendor-specific software to create quotes, track orders, and provide product information.
Handle customer inquiries and complaints professionally, with timely follow-up and resolution.
Maintain a neat and orderly counter and showroom area.
Coordinate with the outside sales team to support customers and manage sample and literature requests.
Stay informed about industry trends, product innovations, and best practices.
Occasionally assist with warehouse tasks, such as pulling orders or checking inventory, to support fulfillment.
Perform other duties as directed by the Branch Operations Manager.