Inside Sales Team Lead

Lincare • Phoenix, AZ

2d • Onsite

About The Position

The Lead of Inside Sales provides leadership for the Inside Sales Representatives in matters relating to the servicing of customers, achieves call center and individual quality and productivity goals in accordance with established objectives, and manages individual projects while contributing to other operational initiatives outside of team responsibilities.

Requirements

• Read, write, and perform calculations and the English language effectively
• Work independently
• detail-oriented with excellent organizational skills
• Communicate independently and verbally with personable and effective writing and speaking skills
• Work in a normal office environment utilizing a computer approximately 75% of the time
• High speed internet (min 25mbps), hard wired, <50ms, <5% deviation
• Processor: Intel Core or Intel Pentium >2GHz
• Memory: 4 GB+ of RAM
• Browser: IE, Chrome, Safari, Firefox
• Operating System: Win10 1909, MacOS 10.15
• Monitor: dual monitors each capable of displaying 1024x768 pixels
• Sound: sound card installed (standard in most computers)
• Virus Protection: up-to-date anti-virus protection installed, always scan mode
• Headset: USB noise-cancelling headset
• Accessories: wireless mouse, keyboard
• Webcam

Nice To Haves

• Bachelor's Degree preferred
• supervision experience preferred
• Health care experience preferred

Responsibilities

• Provide guidance and leadership to Inside Sales Representatives managing and providing direction
• Key contributor in overseeing agent workload and ensuring standard operating procedures are efficient and maximized for business performance
• Focus and maintain performance efforts of the team on current business goals
• Work to ensure that the team of Representatives is conducting their responsibilities in a professional and courteous manner
• Serve as a knowledgeable and productive part of the managerial team
• Participates, implements and monitors new initiatives to enhance the performance of the team and the center as a whole
• Oversees training of new Representatives assigned to the team and provides refresher training as needed
• Identifies opportunities for process improvements
• Ensure activities support the organization in achieving targets

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED