Inside Sales Team Lead

MIRATECH Corporation•Tulsa, OK

9d•Onsite

About The Position

MIRATECH is seeking an Inside Sales Team Lead to lead and support the Inside Sales team in serving its direct and independent sales channels. This is a working-lead role focused on training, process, and day-to-day team support, with the primary responsibility of driving process standards, training, and performance. Formal performance management and scheduling decisions remain with the Inside Sales Manager.

Requirements

Bachelor's Degree required or equivalent work experience of 3+ years
Previous inside sales or customer service experience required, with a track record of strong performance
Demonstrated experience leading a team, project, or workstream, whether in a formal leadership role or informally (e.g., training others, owning a process, coordinating cross-functional work)
Experience with the use of CRM, ERP, or other large database systems required
Excellent written and verbal communication and interpersonal skills
Drive to meet and exceed performance targets and customer satisfaction levels, and to help the team do the same
Ability to establish priorities, work independently, and coordinate the work of others
Must be detail-oriented and have the ability to multi-task
Proficient in MS Office applications (Outlook, Teams, SharePoint, Word, Excel, PowerPoint)

Nice To Haves

Syspro experience is a plus
Knowledge and understanding of reciprocating engines, combustion, and catalysts is a plus
Additional language skills are a plus

Responsibilities

Serve as the training lead for new hires, including onboarding and ongoing refreshers, and provide training to other departments as needed
Partner with the Inside Sales Manager to maintain and evolve the onboarding curriculum, training materials, and knowledge checks as team processes change
Act as the first point of contact for the team on questions or issues, escalating to the Inside Sales Manager as required
Provide quote help and balance quoting workload and coverage across the team
Lead team huddles
Maintain Inside Sales support for 1-2 assigned Regional Sales Managers (RSMs)
Drive adherence to standards for quoting, phone etiquette, project meetings, communication, and overall process discipline
Own updates to the Wiki/knowledge base, and communicate proposal template changes/updates to the team
Attend project meetings and participate in submittal reviews
Serve as liaison between Engineering, Operations, Sales, Accounting, and Customers
Lead F3 each quarter with support from the Inside Sales Manager
Monitor relevant KPIs - and run and maintain reports to provide regular updates to the Inside Sales Manager
Travel as needed with outside sales for ongoing training and development
Other duties as assigned