Inside Sales Supervisor I

PODS•South Highpoint, FL

About The Position

The Inside Sales Supervisor I role begins with a five-week sales agent training program and a 60-day readiness period. During this period, the employee learns PODS products, service options, quoting and pricing, sales technology, the customer journey, compliant sales practices, and escalation procedures. The employee participates in monitored live sales practice, shadows experienced supervisors, and practices call evaluation, coaching, team huddles, conflict resolution, and performance feedback under supervision. They also complete a 30-day team action plan and leadership readiness assessments. After promotion to Inside Sales Supervisor, the role leads and develops approximately 15 experienced sales agents on the Sales and Service Center floor. The supervisor coaches agents, owns team sales and productivity outcomes, monitors performance indicators, manages escalations, supports service quality and compliant selling, reviews timesheets within delegated authority, and communicates progress and action plans to Sales leadership. The role collaborates with Training, Sales Operations, Workforce Management, and HR.

Requirements

Relevant sales or customer-facing experience.
Demonstrated potential to coach and influence others.
Strong communication skills and sound judgment.
Comfort with performance data and proficiency with standard business technology.
Ability to complete PODS agent sales training and leadership certification.

Nice To Haves

Frontline inside-sales or contact-center selling experience.
Demonstrated ability to teach selling skills and improve conversion.
Successful real-time coaching of experienced agents.
KPI fluency.
Strong follow-through under competing priorities.
Success in quota-driven sales.

Responsibilities

Complete the assigned five-week sales agent training program and pass established agent certification requirements.
Learn PODS products, service options, quoting and pricing processes, sales technology, customer journey, compliant sales practices, and escalation procedures.
Participate in monitored live sales practice and demonstrate discovery, value articulation, objection handling, closing, and accurate system documentation.
Shadow experienced supervisors and learn reporting, staffing, schedule adherence, performance management, timekeeping approval workflows, and customer escalations.
Practice call evaluation, structured coaching, team huddles, conflict resolution, and performance feedback under a designated leader’s supervision.
Complete a 30-day team action plan and formal leadership readiness assessments, and maintain records of training evidence and feedback.
Lead and develop approximately 15 experienced sales agents through live call feedback, structured sales teaching, daily coaching, and measurable individual action plans.
Own the assigned monthly team sold-container quota, close rate, conversion, and productivity performance; monitor leading indicators daily.
Assess calls and results; create personalized coaching plans, document commitments, and track skill improvement and sales results.
Provide timely guidance, troubleshoot issues, manage customer and agent escalations, and reinforce service quality and compliant selling.
Monitor attendance, workforce adherence, and agent productivity; review and approve timesheets within delegated authority and policy.
Conduct team meetings and one-on-ones, recognize performance, provide performance feedback, and escalate personnel matters appropriately.
Report risks, progress, and action plans to Sales leadership.
Collaborate with Training, Sales Operations, Workforce Management, and HR.