Inside Sales Supervisor I

PODS•Clearwater, FL

About The Position

This role begins with a 60-day readiness period, including completion of the assigned five-week sales agent training program and the established agent certification requirements. The employee learns PODS products and service options, quoting and pricing processes, sales technology, the customer journey, compliant sales practices, and escalation procedures. They participate in monitored live sales practice and demonstrate sales discovery, value articulation, objection handling, closing, and accurate system documentation. They also shadow experienced supervisors and practice supervisory responsibilities under a designated leader’s supervision. After promotion, the Inside Sales Supervisor leads and develops approximately 15 experienced sales agents on the Sales and Service Center floor. The supervisor is accountable for the assigned team’s sales and service performance, including an initial planning baseline of approximately 1,200 sold containers per month pending approval, as well as close rate, conversion, and productivity. The role involves daily performance monitoring, coaching, escalation management, workforce adherence, timekeeping approvals within delegated authority, team communication, and collaboration with Sales leadership and partner departments.

Requirements

Relevant sales or customer-facing experience.
Demonstrated potential to coach and influence others.
Strong communication and sound judgment.
Comfort with performance data and proficiency with standard business technology.
Ability to complete PODS agent sales training and leadership certification.

Nice To Haves

Frontline inside-sales or contact-center selling experience.
Demonstrated ability to teach selling skills and improve conversion.
Successful real-time coaching of experienced agents.
KPI fluency.
Strong follow-through under competing priorities.
Success in quota-driven sales.

Responsibilities

Complete the assigned five-week sales agent training program and pass established agent certification requirements during the first 60 days.
Learn PODS products, service options, quoting and pricing processes, sales technology, the customer journey, compliant sales practices, and escalation procedures.
Participate in monitored live sales practice and demonstrate discovery, value articulation, objection handling, closing, and accurate system documentation.
Shadow experienced supervisors and learn reporting, staffing, schedule adherence, performance management, timekeeping approval workflows, and customer escalations.
Practice call evaluation, structured coaching, team huddles, conflict resolution, and performance feedback under a designated leader’s supervision.
Complete a 30-day team action plan and formal leadership readiness assessments; maintain records of training evidence and feedback.
Lead and develop approximately 15 experienced sales agents through live call feedback, structured sales teaching, daily coaching, and measurable individual action plans.
Own assigned monthly team sold-container quota, close rate, conversion, and productivity performance; monitor leading indicators daily.
Assess calls and results; create personalized coaching plans, document commitments, and track skill improvement and sales results.
Provide timely guidance, troubleshoot issues, manage customer and agent escalations, and reinforce service quality and compliant selling.
Monitor attendance, workforce adherence, and agent productivity; review and approve timesheets within delegated authority and policy.
Conduct team meetings and one-on-ones, recognize performance, provide performance feedback, and escalate personnel matters appropriately.
Report risks, progress, and action plans to Sales leadership; collaborate with Training, Sales Operations, Workforce Management, and HR.