Inside Sales Supervisor

Marmon Holdings, Inc. • East Granby, CT

7d

About The Position

The Inside Sales Supervisor leads the day-to-day operations of a sales-focused customer service team. The role combines sales expertise and team leadership with responsibility for managing customer accounts, overseeing team performance, and ensuring customer inquiries are handled promptly and effectively. The supervisor monitors key metrics and customer feedback, identifies improvement opportunities, and partners with the Director of Sales Operations to implement strategies that improve customer satisfaction and drive revenue growth.

The position involves leading and coaching Inside Sales Representatives, supporting customer purchasing activities, resolving escalated concerns, and collaborating across functions to align sales and customer service with business objectives. It also requires maintaining product and pricing knowledge, applying 80/20 red and green rules to improve service and retention, and keeping up with industry trends and sales-management practices. The role includes frequent domestic and international travel, with travel of up to 35% as needed, and collaboration with operations personnel in a manufacturing environment.

Requirements

• At least five years of successful experience in a sales leadership role or similar capacity.
• Strong communication, negotiation, and interpersonal skills.
• Strategic thinking, a results-driven mindset, and a passion for driving business growth.
• Ability to work in a fast-paced, dynamic environment and adapt to changing priorities.
• Ability to travel up to 35% as needed.
• Ability to work for extended periods in a sedentary environment, including prolonged computer use and repetitive motions.
• Ability to lift and move materials weighing up to 25 pounds.
• Ability to collaborate closely with operations personnel in a manufacturing environment.
• Ability to follow safety guidelines and wear required PPE when onsite.
• Frequent domestic and international travel.

Nice To Haves

• Bachelor's degree in Engineering, Marketing, Business, Operations, or a related field; equivalent combinations of education and experience will be considered.
• Experience with CRM systems and other sales tools.
• Wire and cable industry experience is highly desirable.

Responsibilities

• Manage key customer accounts by phone, email, and online platforms; answer inquiries, provide product information, and support purchasing activities.
• Lead, supervise, and support a team of Inside Sales Representatives.
• Coach, train, and guide team members to improve performance and achieve sales objectives.
• Develop and implement strategies using 80/20 red and green rules to improve customer service quality, satisfaction, and retention.
• Maintain comprehensive knowledge of company products and services, including features, benefits, and pricing, to support customers and drive sales.
• Monitor and analyze sales performance metrics and customer feedback, identify improvement areas, and implement corrective actions.
• Collaborate with cross-functional teams to align sales and customer service activities with business objectives.
• Serve as the escalation point for complex customer issues and resolve concerns to ensure a positive customer experience.
• Foster a positive, collaborative, customer-focused team environment that supports open communication and continuous improvement.
• Stay informed about industry trends, competitive activity, and sales and customer service management practices.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed