Inside Sales Supervisor

US LBM•Saint Louis Park, MN

10d•$70,000 - $80,000

About The Position

The Inside Sales Supervisor provides leadership and direction for inside sales representatives delivering services and support to customers, vendors, and fellow associates. The role manages, plans, and directs service-related issues and concerns for builder accounts and customer service. The supervisor establishes processes for service excellence and operational efficiency, responds to customer inquiries and complaints, generates sales, coordinates orders and deliveries, and develops customer relationships. The position supervises a team of four or more associates, including responsibility for budgeting, goal setting, and performance management, and provides feedback and input on hiring and terminations.

Requirements

High school diploma or GED required; equivalent work experience may be considered in lieu of educational prerequisites.
Four to six years of experience in building materials supply, specifically in distribution operations and sales support.
One to three years of supervisory experience in a customer-oriented environment.
Demonstrated selling or operations experience.
Hands-on experience in the building supply, construction, or distribution industry.
Knowledge of business management operations, including purchasing, sales, and personnel management.
Strong problem-solving, critical-thinking, and creativity skills, with sound judgment and decision-making based on accurate and timely analyses in an inside sales support environment.
Good math skills.
Computer competency and good customer relations skills.
Leadership skills, excellent professional communication, and the ability to motivate a team in a challenging, fast-paced environment.
Knowledge of the products and services provided, builder material needs in relation to local distribution ability, the credit process, and applicable building codes.
Computer literacy with Microsoft Office products.
Ability to read material take-offs, estimates, blueprints, and similar documents.

Nice To Haves

Associate's degree preferred.

Responsibilities

Implement procedures and processes to establish high standards for service excellence and departmental operational efficiency.
Respond to customer inquiries about product selection, order placement, pricing and quotations, complaints, and delivery and installation scheduling.
Follow up with customers.
Initiate telephone calls to customers to generate sales.
Coordinate the purchase and delivery of special products and obtain information about pricing, specifications, uses, and availability.
Code and enter customer orders, pricing information, and other data into the computer system.
Create sales tickets.
Assist the Sales Manager with the physical and digital marketing presence of LRS.
Develop and manage relationships with select customer accounts.
Manage pricing, promotions, and programs for a select customer segment.
Manage project schedules by coordinating with outside sales, jobsites, and assigned customers.
Handle special orders and advanced pricing, and assist with pricing and special price lists.
Develop and grow professional relationships with customers.
Resolve jobsite issues and customer problems.
Supervise a team of four or more direct and indirect report associates, including budgeting, goal setting, and performance management, and provide feedback and input on hiring and terminations.
Perform other duties as assigned.
Comply with all policies and standards.
Adhere to the Company's commitment to workplace safety.
Participate in and complete assigned training.